PDA

View Full Version : RE: Bugzilla (was "itemsPerPage=-1 == BOOM")



Jools
2005-01-18, 14:07
KDF wrote:

> Sorry to hear that you experience was less than satisying.
> Bugzilla is a very
> useful tool for tarcking bugs, moreso than simply reporting.

I think that that was exactly my point - A great tool for those maintaining
the code - possibly too complex for others.

> If this is not something you feel comfortable with,
> support (AT) slimdevices (DOT) com is
> there to not only to help with user troubleshooting, but also
> to collect bug
> reports and enter then into the bug list for users who are
> not familiar with-
> or not interested in the bug tracking tools that we have chosen.

It's good to hear that. Personally I'd put the extra effort in myself to
try and ease the job of the maintainers as much as I could. But there just
didn't seem to be an options for those who are put off by the bugzilla
interface.

>
> Given your experience, do you have recommendations on a bug
> tracking tool for an
> open source project?

Not that I'm aware of - I guess that Buzilla would be the best tracking tool
out there - just not the best reporting tool.

Perhaps there could be a "Quick Bug Report" link on the bugs.slimdevices.com
root page that tells people that they can submit a quick report to
suport (AT) slimdevices (DOT) com - or maybe a quick and simple report with just
"Platform" drop-down, "Version" drop-down, "problem description" text-box,
"What to do to recreate" text-box and "email address for response" field
(all optional [especially email] or with sensible defaults). That would be
useful to those who don't want the hassle of specifically registering and
getting yet another password to remember. I do think it's just as important
to get problem reports from normal users as well as other developers.

Adding additional information fields would be OK as long as the user is
prompted with relevant questions and with the possible answers. I'm
thinking along the lines (for example) of a drop down for the client type -
Instead of having a drop-down with "Client Type" as the displayed field
name, and "SliMP3","Squeezebox", "SqueezeboxG", "SoftSqueeze", and "mp3
stream client" as the options - Have "How are you accessing your slimserver
software" as the label, and "Original 'Perspex Stand' SliMP3", "'Soft-Feel'
Squeezebox", "'Soft-Feel' Squeezebox with new Graphical Display",
"SoftSqueeze client running on my Computer", and "Through my normal
media-player on my Computer" as the options.

- Just some thoughts.


Jools.

Jan Vilhuber
2005-01-19, 09:15
On Tue, 2005-01-18 at 21:07 +0000, Jools wrote:
> KDF wrote:
>
> > Sorry to hear that you experience was less than satisying.
> > Bugzilla is a very
> > useful tool for tarcking bugs, moreso than simply reporting.
>
> I think that that was exactly my point - A great tool for those maintaining
> the code - possibly too complex for others.
>
> > If this is not something you feel comfortable with,
> > support (AT) slimdevices (DOT) com is
> > there to not only to help with user troubleshooting, but also
> > to collect bug
> > reports and enter then into the bug list for users who are
> > not familiar with-
> > or not interested in the bug tracking tools that we have chosen.
>
> It's good to hear that. Personally I'd put the extra effort in myself to
> try and ease the job of the maintainers as much as I could. But there just
> didn't seem to be an options for those who are put off by the bugzilla
> interface.
>
> >
> > Given your experience, do you have recommendations on a bug
> > tracking tool for an
> > open source project?
>
> Not that I'm aware of - I guess that Buzilla would be the best tracking tool
> out there - just not the best reporting tool.
>
> Perhaps there could be a "Quick Bug Report" link on the bugs.slimdevices.com
> root page that tells people that they can submit a quick report to
> suport (AT) slimdevices (DOT) com - or maybe a quick and simple report with just
> "Platform" drop-down, "Version" drop-down, "problem description" text-box,
> "What to do to recreate" text-box and "email address for response" field
> (all optional [especially email] or with sensible defaults). That would be
> useful to those who don't want the hassle of specifically registering and
> getting yet another password to remember.

Exactly right. And the developers can then fill in the details.


> I do think it's just as important
> to get problem reports from normal users as well as other developers.
>

Yep. Agree wholeheartedly.

> Adding additional information fields would be OK as long as the user is
> prompted with relevant questions and with the possible answers.

Actually I think the plethora of options on the page (making it too
busy) is what makes many people just hit the back-button. Keep it
simple. But the example below wouldn't make it too cluttered, so I think
we agree.

Sorry for the boring 'me too' post. Just wanted to throw my support
behind you :) I use bug tracking at work (currently ddts, but changing
to something else), and have strong feelings about bugzilla (always
hated it).

jan



> I'm
> thinking along the lines (for example) of a drop down for the client type -
> Instead of having a drop-down with "Client Type" as the displayed field
> name, and "SliMP3","Squeezebox", "SqueezeboxG", "SoftSqueeze", and "mp3
> stream client" as the options - Have "How are you accessing your slimserver
> software" as the label, and "Original 'Perspex Stand' SliMP3", "'Soft-Feel'
> Squeezebox", "'Soft-Feel' Squeezebox with new Graphical Display",
> "SoftSqueeze client running on my Computer", and "Through my normal
> media-player on my Computer" as the options.
>
> - Just some thoughts.
>
>
> Jools.
>
>