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patrick
2005-09-02, 06:43
Julian,

Thank you for your email. We do not supply Dabs directly so I am not
surprised that they would not know about delivery schedules.

We ship a large number of units to our UK distributor every two weeks. As a
matter of fact, a shipment is leaving today. Due to Dabs recent promotion,
another shipment to the UK will be leaving next week ahead of schedule.

I hope this helps.

Regards,

Patrick
---
Patrick Cosson
V-P, Sales & Marketing
Slim Devices, Inc.
415-359-7407 cell
413-638-5248 efax

"Simply put, Slim Devices' Squeezebox2 is the best product in its class.
You're not buying a computer peripheral, but rather a superbly engineered
audiophile component."

Editors¹ Choice | LAPTOP Magazine | September 2005





On 9/2/05 3:17 AM, "JulianL" <JulianL.1uq8fb (AT) no-mx (DOT) forums.slimdevices.com>
wrote:

>
> Note I say "alleged" because I'm asking for advice and info here, and
> maybe help out Slim Devices, I'm not trying to get aggressive.
>
> I have had a black wireless Squeezebox 2 on order from dabs.com in the
> UK for about a week. I knew they were out of stock and people on this
> forum had posted that shipments were on the way to the UK. Last night
> Dabs web site order status still said awaiting stock and that stock was
> expected that day, i.e. 01Sep05. When I logged on just now to check the
> status of my order the status for the SB2 has changed to "Supplier not
> shipped - No new date".
>
> Asking Dabs what is going on is a waste of time, they just read what is
> on the web site. Can someone from Slim Devices give me the real scoop
> here? Also, if this message is misleading then someone in sales might
> want to have a quiet word with Dabs because having a message like that
> on their web site doesn't make Slim Devices look good.
>
> I'm hoping that it's just that the supplies didn't arrive on the
> expected 01Sep05 date and this is an automatic message that will be
> updated very soon and maybe even go straight to "in stock/(allocated)"
> if the shipment was just a day late and arrived today. The stock info
> on the public area of the site, i.e. not against the specific item on
> my order, still says "4 expected in stock soon" so at least it's not
> bad mouthing Slim Devices on the public area of the web site by saying
> that they failed to make a shipment.
>
> (I'm about 3 days away from completing the riping of my entire CD
> collection, just 30 classical CDs and 10 various artists/compilation
> CDs to go, so I'm desperate to get my SB2 of course. I also have 4
> other PC-related items all batched up with the same order to save
> shipping costs and all these items are now awaiting dispatch once the
> SB2 is in stock; it's the SB2 I really care about though.)
>
> - Julian
>

JulianL
2005-09-02, 07:30
Thanks Patrick. That does help, at least I know it's not something broken at Slim Device's end.

Personally I think the wording on the Dabs web site for this particular status ("Supplier not shipped - No new date") is not well chosen since I found it somewhat alarming and it suggested to me that there was something really wrong with the supply chain (hence my post). To me something like "Shipment overdue" would have been more appropriate. Ah well, at least I know supplies are still flowing to the UK. Thanks again.

- Julian

robertwallace
2005-09-02, 07:50
The original scenario could indicate they got some in, filled some
orders, but don't know when the next batch would arrive.

I agree, the wording of the notice is unclear. One of my pet peeves
with sme online businesses is their unusually poor communication with
their current and potential customers. Some know how to communicate;
some really know how; and some, like Dabs, apparently, do not.

Robert

JulianL wrote:

>Thanks Patrick. That does help, at least I know it's not something
>broken at Slim Device's end.
>
>Personally I think the wording on the Dabs web site for this particular
>status ("Supplier not shipped - No new date") is not well chosen since I
>found it somewhat alarming and it suggested to me that there was
>something really wrong with the supply chain (hence my post). To me
>something like "Shipment overdue" would have been more appropriate. Ah
>well, at least I know supplies are still flowing to the UK. Thanks
>again.
>
>- Julian
>
>
>
>