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PAUL WILLIAMSON
2005-04-04, 06:58
That was kind of my point. The average user shouldn't be on this
list - they should be dealing with support directly. This list, while

helpful, is certainly not for people who can't manage to figure out
how to use their e-mail client.

Paul

>>> jason (AT) pagefamily (DOT) net 04/04/05 9:13 AM >>>
Wow, that was about the most unhelpfull comment you possibly could
have
made. For folks who are only used to using web forums an email list is
a
very confusing and odd thing to use, especially since the email readers
that
90% of folks use does not take the delivered mail and put it into any
sort
of threaded view.

The result is people have an inbox full of unthreaded messages with no
idea
how to respond to them. If they receive the digests it's even worse.

> -----Original Message-----
> From: discuss-bounces (AT) lists (DOT) slimdevices.com
> [mailto:discuss-bounces (AT) lists (DOT) slimdevices.com] On Behalf Of
> PAUL WILLIAMSON
> Sent: Monday, April 04, 2005 5:27 AM
> To: daveblazer (AT) comcast (DOT) net; discuss (AT) lists (DOT) slimdevices.com
> Subject: [slim] Better forum please!
>
> 2 hours to use e-mail? Wow, I'm surprised you're able to get
> out of bed...
>
> >>> daveblazer (AT) comcast (DOT) net 04/03/05 11:05 PM >>>
> Couldn't agree more got my vote it took me 2 hours to figure
> out how to use this thing and for the average person they
> would just give up!!!!!!!!!!!
>
>
>
>
> -----Original Message
> -----
> From: mixer boy [mailto:mixerboy (AT) hotmail (DOT) com]
> Sent: Sunday, April 03, 2005 6:08 PM
> To: discuss (AT) lists (DOT) slimdevices.com
> Subject: [slim] Better forum please!
>
> Please please can we have a better support forum? This type
> of mailing list forum belongs in the dark ages and makes
> support and communication very slow and tiring.
>
> Something like www.vbulletin.com is the way to go. SD needs
> to make its support as stunning as its devices.
> Hope you folks agree.
>
>
>

=?ISO-8859-1?Q?Jonas_Nordstr=F6m?=
2005-04-04, 07:03
On Apr 4, 2005 3:58 PM, PAUL WILLIAMSON <pwilliamson (AT) mandtbank (DOT) com> wrote:
>
> That was kind of my point. The average user shouldn't be on this
> list - they should be dealing with support directly. This list, while
>
> helpful, is certainly not for people who can't manage to figure out
> how to use their e-mail client.
>
>
But still, the forum has the the advantage that you don't have to remove
threads that you are not interested in, you can just ignore them. If you
ignore the emails, your inbox will eventually get full.

--
Jonas Nordström

JJ
2005-04-04, 08:47
----- Original Message -----
From: "PAUL WILLIAMSON" <pwilliamson (AT) mandtbank (DOT) com>
To: <discuss (AT) lists (DOT) slimdevices.com>; <jason (AT) pagefamily (DOT) net>
Sent: Monday, April 04, 2005 7:58 AM
Subject: [slim] Better forum please!


> That was kind of my point. The average user shouldn't be on
> this list - they should be dealing with support directly.

Is that what Slim Devices really wants? Or maybe they just don't know any
better than to put up a _peer_ support forum where the "average" user can
seek help without bothering the obviously very thin staff. I dunno, maybe
it's the thousands of other such product forums that have been created
elsewhere that make me think one would be useful.

This list is such a catch-all for debugging conversations, problems from
newbies, customer rants, direct support enquiries, and random questions,
that it's become unfocused and nearly unusable. Too much traffic on too
many different, unrelated topics.