I guess I should have taken all of my Squeezebox problems as a sign and
returned it right after I received it (just over a month ago after a
2-3 week backorder). Had I done this, I could now get a Squeezebox 2
that would have addressed all of my issues. Live and learn.
-Tim
> Hello Timothy,
>
> Unfortunately we do not have any trade in programs for our products.
> It is always difficult to make a smooth transition to a new product,
> and as you said, you have to draw the line somewhere. And in fairness
> to other customers, we need to be consistent with this policy. Please
> let me know if you have any other questions.
>
> Kind Regards,
>
> Brian Helmle
>
> --
> Brian Helmle
> Sales and Shipping
> Slim Devices
> brian (AT) slimdevices (DOT) com
> (650) 210-9400
>
> From: Timothy Knight Nelson <tknelson (AT) slac (DOT) stanford.edu>
>> Date: March 9, 2005 10:57:41 AM PST
>> To: sadams (AT) slimdevices (DOT) com
>> Subject: Trade-in of recent Squeezebox for Squeezebox2 ?
>>
>> Dear Sean,
>>
>> First off, thanks for making a great product. Despite my
>> frustrations, I think you have a winner here and I wish you all the
>> best. My story in brief...
>>
>> I received a Wireless Squeezebox in late January with the intention
>> of ripping my entire CD library to Apple Lossless (several hundred
>> CDs) on a dedicated disk and serving them across my wireless network
>> to my stereo. Along the way, I discovered that trying to stream
>> Apple Lossless across an 802.11b network (even with great reception)
>> results in a lot of dropouts, even with almost no other traffic on
>> the network. So, after much cursing at having paid for the wireless
>> version, I started drilling holes and installing network cables.
>> After placing the Squeezebox on the wired network, things are
>> smoother but I still have occasional dropouts, especially when there
>> is other activity on the network. Although there has been some
>> cursing at not having 10/100 in the Squeezebox (like pretty much
>> every other cheap networked item on the market in the past few years)
>> I decided I could live with it: I really like it on the whole, and
>> there is no other option that comes close.
>>
>> So, naturally I am dismayed to surf to your site today and discover
>> the dawn of the Squeezebox 2. If I were serving out mp3, I wouldn't
>> care less, but the faster connectivity of the new unit is exactly
>> what I need for this application. Clearly, if it were within 30 days
>> of my ship-date (Jan 20) this thing would be back in the mail to you
>> already: but I am now just beyond that horizon. I understand you
>> have to draw the line somewhere, but I'd be willing to pay some kind
>> of upgrade or trade-in fee to get a V2 unit, since this one will
>> continue to be a source of frustration here.
>>
>> So, the question: is there any chance you can offer a trade-in or
>> upgrade on recently purchased (e.g. since Jan. 1?) Squeezeboxes? I
>> believe it is in your long-term best interest to take care of
>> customers that are in my situation: a big part of choosing the
>> Squeezebox over your rivals at Roku was your respective reputations
>> for customer service.
>>
>> Best Regards,
>> Dr. Tim Nelson
>> Stanford Linear Accelerator Center
>
returned it right after I received it (just over a month ago after a
2-3 week backorder). Had I done this, I could now get a Squeezebox 2
that would have addressed all of my issues. Live and learn.
-Tim
> Hello Timothy,
>
> Unfortunately we do not have any trade in programs for our products.
> It is always difficult to make a smooth transition to a new product,
> and as you said, you have to draw the line somewhere. And in fairness
> to other customers, we need to be consistent with this policy. Please
> let me know if you have any other questions.
>
> Kind Regards,
>
> Brian Helmle
>
> --
> Brian Helmle
> Sales and Shipping
> Slim Devices
> brian (AT) slimdevices (DOT) com
> (650) 210-9400
>
> From: Timothy Knight Nelson <tknelson (AT) slac (DOT) stanford.edu>
>> Date: March 9, 2005 10:57:41 AM PST
>> To: sadams (AT) slimdevices (DOT) com
>> Subject: Trade-in of recent Squeezebox for Squeezebox2 ?
>>
>> Dear Sean,
>>
>> First off, thanks for making a great product. Despite my
>> frustrations, I think you have a winner here and I wish you all the
>> best. My story in brief...
>>
>> I received a Wireless Squeezebox in late January with the intention
>> of ripping my entire CD library to Apple Lossless (several hundred
>> CDs) on a dedicated disk and serving them across my wireless network
>> to my stereo. Along the way, I discovered that trying to stream
>> Apple Lossless across an 802.11b network (even with great reception)
>> results in a lot of dropouts, even with almost no other traffic on
>> the network. So, after much cursing at having paid for the wireless
>> version, I started drilling holes and installing network cables.
>> After placing the Squeezebox on the wired network, things are
>> smoother but I still have occasional dropouts, especially when there
>> is other activity on the network. Although there has been some
>> cursing at not having 10/100 in the Squeezebox (like pretty much
>> every other cheap networked item on the market in the past few years)
>> I decided I could live with it: I really like it on the whole, and
>> there is no other option that comes close.
>>
>> So, naturally I am dismayed to surf to your site today and discover
>> the dawn of the Squeezebox 2. If I were serving out mp3, I wouldn't
>> care less, but the faster connectivity of the new unit is exactly
>> what I need for this application. Clearly, if it were within 30 days
>> of my ship-date (Jan 20) this thing would be back in the mail to you
>> already: but I am now just beyond that horizon. I understand you
>> have to draw the line somewhere, but I'd be willing to pay some kind
>> of upgrade or trade-in fee to get a V2 unit, since this one will
>> continue to be a source of frustration here.
>>
>> So, the question: is there any chance you can offer a trade-in or
>> upgrade on recently purchased (e.g. since Jan. 1?) Squeezeboxes? I
>> believe it is in your long-term best interest to take care of
>> customers that are in my situation: a big part of choosing the
>> Squeezebox over your rivals at Roku was your respective reputations
>> for customer service.
>>
>> Best Regards,
>> Dr. Tim Nelson
>> Stanford Linear Accelerator Center
>
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