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FlaParrotHead
2018-07-27, 19:10
Environment: Three UE Radios (two converted SB and one true UE) connected via a VPN router from Caribbean to the US. Using iPeng UE to interface I frequently get problems with Pandora (specifically) about the country not being supported. When is iPeng or the radio getting location services? Even with iOS location services disabled, I am still having this problem.

Any ideas or suggestions.?


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mherger
2018-07-27, 22:58
> Environment: Three UE Radios (two converted SB and one true UE)
> connected via a VPN router from Caribbean to the US. Using iPeng UE to
> interface I frequently get problems with Pandora (specifically) about
> the country not being supported. When is iPeng or the radio getting
> location services? Even with iOS location services disabled, I am still
> having this problem.

Geo blocking is not based on your device's features, but only on the IP
address the service is seeing you connect from. That's why you use the
VPN: it makes you look to come from a different place. Make sure all
your devices are using this tunnel. If it's a soft VPN, then your phone
likely is not using it.

--

Michael

FlaParrotHead
2018-07-28, 11:30
> Environment: Three UE Radios (two converted SB and one true UE)
> connected via a VPN router from Caribbean to the US. Using iPeng UE to
> interface I frequently get problems with Pandora (specifically) about
> the country not being supported. When is iPeng or the radio getting
> location services? Even with iOS location services disabled, I am still
> having this problem.

Geo blocking is not based on your device's features, but only on the IP
address the service is seeing you connect from. That's why you use the
VPN: it makes you look to come from a different place. Make sure all
your devices are using this tunnel. If it's a soft VPN, then your phone
likely is not using it.

--

Michael

Michael. It is a router that is managing the tunnel and all three radios, tablets, phones, Rokus, AppleTVs, route through it . . . Even the AP itself is using _optout and _nomap suffixes to prevent mapping by SSID.


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raglencross
2018-07-28, 12:26
Unfortunately, using a VPN does not guarantee being unblocked. Some services monitor for VPN assigned addresses and block them when detected. Netflix is one of the most aggressive in doing this and in my experience Pandora does the same. Some VPN providers try to stay ahead of the game by acquiring new IP addresses, but eventually the streaming services catch them out. I personally use both a VPN and DNS provider and find the latter to be more reliable when accessing US streaming services. Regardless, you should contact your VPN provider about the problem because they generally rely on their customers to tell them what sites are blocked before they take corrective action.

pozar@lns.com
2018-07-28, 12:44
In a previous job I had working for a film streaming company, I would
look at streaming sessions with high "buffering" associated with them.
Typically anything over 1%. Our content was restricted via various
methods to clients in the US and Candada. About once or twice a week I
would see very high buffering problems with one or two sessions. These
would typically be from IP addresses associated with VPN providers in
the US and had snuck past some restrictions we had in place to comply
with our distribution licensing.

Our client would also report the WAN IP address of the machine it was
running on so we were able to determine that many of these sessions were
coming from United Arab Emirates and various countries in Europe. But a
surprising high percentage from UAE.

At first, these our of North America streaming sessions were very
infrequent and we just ignored them as if they are going to try to do
this and suffer > 10% buffering, oh well. After a while it was more
than just a handful and we had to put into place more safeguards.

Tim

On 7/28/18 12:26 PM, raglencross wrote:
>
> Unfortunately, using a VPN does not guarantee being unblocked. Some
> services monitor for VPN assigned addresses and block them when
> detected. Netflix is one of the most aggressive in doing this and in my
> experience Pandora does the same. Some VPN providers try to stay ahead
> of the game by acquiring new IP addresses, but eventually the streaming
> services catch them out. I personally use both a VPN and DNS provider
> and find the latter to be more reliable when accessing US streaming
> services. Regardless, you should contact your VPN provider about the
> problem because they generally rely on their customers to tell them what
> sites are blocked before they take corrective action.

FlaParrotHead
2018-07-29, 14:10
Unfortunately, using a VPN does not guarantee being unblocked. Some services monitor for VPN assigned addresses and block them when detected. Netflix is one of the most aggressive in doing this and in my experience Pandora does the same. Some VPN providers try to stay ahead of the game by acquiring new IP addresses, but eventually the streaming services catch them out. I personally use both a VPN and DNS provider and find the latter to be more reliable when accessing US streaming services. Regardless, you should contact your VPN provider about the problem because they generally rely on their customers to tell them what sites are blocked before they take corrective action.

The interesting thing is that this is only happening with the UE/iPeng/Pandora. I can use iOS apps for pandora, Spotify, Netflix, anything and work fine .... zero issues. The problem seems to be with the UEs. I still have no idea where or how the either the radios or iPeng is getting a foreign location from . . .

Hmmmmmm.


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pippin
2018-07-29, 16:31
Itís the Radio or rather the backend service.
The UE Radio is controlled by UESmartRadio.com. That service reads your RadioĎs IP address to determine where it is.
I donít know whether the Radio actively tries to find its location or whether the service just determines it from the connection route but Iíd guess itís the latter.

FlaParrotHead
2018-07-29, 19:42
Itís the Radio or rather the backend service.
The UE Radio is controlled by UESmartRadio.com. That service reads your RadioĎs IP address to determine where it is.
I donít know whether the Radio actively tries to find its location or whether the service just determines it from the connection route but Iíd guess itís the latter.

IP address location of the radios is Secaucus, NJ. Itís something else but I canít figure out what or where itís coming from. I wish the radios and the apps were still supported by the developers.

[emoji848][emoji848][emoji848][emoji848][emoji848]

pippin
2018-07-29, 19:54
IP address location of the radios is Secaucus, NJ. It’s something else but I can’t figure out what or where it’s coming from. I wish the radios and the apps were still supported by the developers.

[emoji848][emoji848][emoji848][emoji848][emoji848]

They are. Look at Michael's answer above:


> Environment: Three UE Radios (two converted SB and one true UE)
> connected via a VPN router from Caribbean to the US. Using iPeng UE to
> interface I frequently get problems with Pandora (specifically) about
> the country not being supported. When is iPeng or the radio getting
> location services? Even with iOS location services disabled, I am still
> having this problem.

Geo blocking is not based on your device's features, but only on the IP
address the service is seeing you connect from. That's why you use the
VPN: it makes you look to come from a different place. Make sure all
your devices are using this tunnel. If it's a soft VPN, then your phone
likely is not using it.


This is all being handled by the service based on the IP address it sees you connect from.

iPeng doesn't send any location information to the service and never determines it's location, it wouldn't have anything to do with this information.
I guess it's probably the same for the Radio.

You are probably connecting your Radio to UESR.com through a VPN but not iPeng or the other way around although I don't know why UESR.com would care about iPeng's location, so maybe the problem is entirely due to how the Radio connects?

Oh, and please check your country setting on UESR.com.

FlaParrotHead
2018-07-29, 20:44
They are. Look at Michael's answer above:



This is all being handled by the service based on the IP address it sees you connect from.

iPeng doesn't send any location information to the service and never determines it's location, it wouldn't have anything to do with this information.
I guess it's probably the same for the Radio.

You are probably connecting your Radio to UESR.com through a VPN but not iPeng or the other way around although I don't know why UESR.com would care about iPeng's location, so maybe the problem is entirely due to how the Radio connects?

Oh, and please check your country setting on UESR.com.

Pippin... everything on the network is routing though the VPN ... every session, every packet. Having spent 35years in SNA then IP networking before retiring, I am certain of that. Sadly, I no longer have some of the tools to trace the data from iPeng which is what specifically is returning the error from their Pandora station. For what itís worth .... any ďfavoritesĒ that are saved in iPing of Pandora channels work fine. Itís just the Pandora ďstationĒ that returns the error ďPandora is not available in your countryĒ .... but where that is coming from I have no idea.




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mherger
2018-07-29, 22:20
> IP address location of the radios is Secaucus, NJ. It’s something else
> but I can’t figure out what or where it’s coming from. I wish the
> radios and the apps were still supported by the developers.

Feel free to PM me your IP address and I'll see whether something
"funky" is going on. Alas, I doubt there's anything I can do, because
here's how you would get that error message: whenever you browse the
Pandora menu, we'd pick your IP address and send it to Pandora's API for
verification. If they like it, you're let in. If not, you'd get that
error message. What Pandora does in the background, I don't know.

And yes it's inconsistent, in that this call would only be done when
navigating the menus, but not on playback.

--

Michael

pippin
2018-07-30, 03:54
Sadly, I no longer have some of the tools to trace the data from iPeng which is what specifically is returning the error from their Pandora station.

iPeng just connects to UESmartRadio.com and that's where that error message comes from. As Michael explains above, it checks with Pandora.
iPeng never talks directly to Pandora directly in a UESR setup (ok, it does so to retrieve cover art is something is playing on Pandora, but that's not the point here).

FlaParrotHead
2018-08-03, 20:04
iPeng just connects to UESmartRadio.com and that's where that error message comes from. As Michael explains above, it checks with Pandora.
iPeng never talks directly to Pandora directly in a UESR setup (ok, it does so to retrieve cover art is something is playing on Pandora, but that's not the point here).

Pippin. Thanks. Any idea of how to determine where iPeng/Pandora API/UESmartradio is getting a non US location from? Everything here is NJ and this is the only app on any devices that are reporting a country/location issue.


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pippin
2018-08-03, 20:07
Pippin. Thanks. Any idea of how to determine where iPeng/Pandora API/UESmartradio is getting a non US location from? Everything here is NJ and this is the only app on any devices that are reporting a country/location issue.


Again (and Michael and I have told you several times): itís through your network connection.
UESR.com checks the source IP address your communication is coming from.
Somehow your routes must differ.

Nothing location related happens on your devices.

mherger
2018-08-03, 21:36
> Pippin. Thanks. Any idea of how to determine where iPeng/Pandora
> API/UESmartradio is getting a non US location from? Everything here is
> NJ and this is the only app on any devices that are reporting a
> country/location issue.

As said before it's only the IP address seen from where your connection
is coming from. If you're saying that the issue only arises when using
iPeng to control your SB, then one issue might be that your phone
actually isn't using your wifi behind the VPN, but some other connection
(cell).

--

Michael

FlaParrotHead
2018-08-04, 05:25
> Pippin. Thanks. Any idea of how to determine where iPeng/Pandora
> API/UESmartradio is getting a non US location from? Everything here is
> NJ and this is the only app on any devices that are reporting a
> country/location issue.

As said before it's only the IP address seen from where your connection
is coming from. If you're saying that the issue only arises when using
iPeng to control your SB, then one issue might be that your phone
actually isn't using your wifi behind the VPN, but some other connection
(cell).

--

Michael

Michael ... I have confirmed, 100%, that the tablet (iPad) and the radio is using a US (New Jersey) IP address. Could there being something cached from older/past connections that may have used a local Caribbean IP address somehow causing a problem? Iíd assume that a check is done each time a connection is made.

Thanks.


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