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sgruby
2018-06-11, 10:13
I received 2 controllers recently. Both of them say "Invalid Mac address or uuid. Please contact support." when they boot. One of them lets me select Continue. The other doesn't. I've upgraded the firmware on both. The one that lets me continue works fine; the other lets me push buttons and briefly flashes another screen, but otherwise is stuck. Anyone know of magic to get rid of this error message?

Thanks!

bpa
2018-06-11, 12:43
I received 2 controllers recently. Both of them say "Invalid Mac address or uuid. Please contact support." when they boot. One of them lets me select Continue. The other doesn't. I've upgraded the firmware on both. The one that lets me continue works fine; the other lets me push buttons and briefly flashes another screen, but otherwise is stuck. Anyone know of magic to get rid of this error message?

Thanks!

Where did these controller comes from ?
If these are beta versions of the controller (i.e. only released to testers never sold) then you might be out of luck see https://forums.slimdevices.com/showthread.php?49519-Invalid-mac-address-or-uuid-and-no-key-response

sgruby
2018-06-11, 16:57
Where did these controller comes from ?
If these are beta versions of the controller (i.e. only released to testers never sold) then you might be out of luck see https://forums.slimdevices.com/showthread.php?49519-Invalid-mac-address-or-uuid-and-no-key-response

Thanks for the reference. The units came from a friend and I do suspect that they were beta units. Iíll see if he has the board so that I can get it going again.