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Old.Professor
2017-08-13, 15:08
I converted my Smart Radio to Squeezebox, apparently successfully. I entered (searched and founds) several stations, saved them to favorites, and assigned them to presets. But when I tried to display my favorites I got an error message that there was an error with my account and I should restore factory setting. I did, and went throught all the steps. There was no improvement. What do I do now?

mherger
2017-08-13, 21:59
> I converted my Smart Radio to Squeezebox, apparently successfully. I
> entered (searched and founds) several stations, saved them to favorites,
> and assigned them to presets. But when I tried to display my favorites I
> got an error message that there was an error with my account and I
> should restore factory setting.

What is the exact, verbatim error message you get? I'd be very much
surprised if we had any error message asking the user to do a factory
reset...

--

Michael

Old.Professor
2017-08-14, 07:25
The exact wording is: "An error has occurred with your account. Please try factory resetting your player."

I took a picture of the display; I think I successfully attached it.

Thanks very much for the prompt response. I discovered that I couldn't set an alarm because the alarm couldn't link to a favorite. Otherwise, the player works beautifully, without interruption.

mherger
2017-08-14, 07:49
> The exact wording is: "An error has occurred with your account. Please
> try factory resetting your player."

Wow... I can't remember ever having seen this message! Can't even find
it in our repository (github's search admittedly isn't the greatest on
earth).

Feel free to PM me your device's MAC address (printed on a sticker at
the bottom of the unit). I'll then look in the database whether there's
something obviously wrong.

--

Michael

Old.Professor
2017-08-15, 10:50
I sent you the MAC in a PM yesterday. This morning the screen was in a data entry display and all the presets were gone. Did you push a software update? I guessed that might have happened, so I entered a station ID got it playing, and saved it as a favorite. I was able to read back the favorite. My problem was gone! Thank you so very much! :D

Kirpi_e
2019-03-25, 08:24
Hi

I have same problem and need help..

Mherger its been 2 years, are you still around and can help me?

Kirpi

mherger
2019-03-25, 09:18
> I have same problem and need help..

If you had the same problem, then it would resolve itself, too. If you
don't want to trust this theory, then you might go into a little more
detail...

--

Michael

Kirpi_e
2019-03-25, 17:13
> I have same problem and need help..

If you had the same problem, then it would resolve itself, too. If you
don't want to trust this theory, then you might go into a little more
detail...

--

Michael

Hi Michael,

I have converted my UE radio to Squeezebox. It does not allow me to register my squeezebox account in the menus. After factory reset and wireless set up, it skips squeezebox account registration page.

At my squeezebox information page, account is unlinked@slimdevices.com
Also at favourites page, same error comes, , as per OP of the thread received; "An error has occurred with your account. Please try factory resetting your player."

Your help is appreciated.

Thank you.
Kirpi

mherger
2019-03-26, 02:21
> At my squeezebox information page, account is unlinked (AT) slimdevices (DOT) com

There's a problem then. Please PM me your radio's MAC address and I'll
look what I can do.

--

Michael

Kirpi_e
2019-03-27, 17:10
Hi All,

I have sorted out my radio's problems with help from Michael. Thanks to him!

Any issues with your radio not being registered, this is correct topic and Michael is the correct guy to ask help.

Kirpi