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PAUL WILLIAMSON
2004-12-10, 14:22
>>> david (AT) digiportal (DOT) com 12/10/2004 3:59:35 PM >>>
>I'm not sure where this belongs - it's vaguely amusing but it may
>also be an inhibitor to sales so I think it's worth a discussion.
>
>My wife has been struggling to use our squeezeboxes. Although
>she's extremely smart, her field is psychology, not technology, so
>she should be viewed as a "typical" consumer when it comes to
>computing.

My wife teaches french to high school kids, so it's almost the same
;-)

>She could not build a user conceptual model for when she should
>use the UP/DOWN buttons vs. RIGHT/LEFT buttons.

Mine had the exact same problem. Unitl I showed her the Windows
Explorer. When "drilling down" a user is actually drilling sideways.
Leave it to Microsoft to munge this expression.

>So (silly me :-) I tried to explain parent/child relationships, i.e.
>you can have a set of genres, underneath of which you have
>a set of artists, underneath of which you have albums for each
>artist, and underneath of which you have the songs for each album.

Ditto. This is getting scary. But it's not underneath, it's a
scrollable
menu where the topics are on the left, and the sub-topics are on the
right, and so on.

>She thought about this for a while and then said that if that's the
>way it's supposed to work, then the RIGHT/LEFT buttons should be
>used to scroll the genres, or the artists, or the albums, etc and
then
>the DOWN arrow should be used to go down to the next level.....her
>point being that children are BELOW parents on a tree.

I look at it like my parents came before me, not above me. That helped

my wife. In the US, we're taught to start on the left and let our
eyes go to the right, so this is the way the SB works.

>She has a point. A good user conceptual model is critical to
>acceptance in the marketplace - the more easily people "get it", the
>better the chance of selling to them.
>
>Thoughts?
>
>David Jameson

No doubt, but if she thinks this way, has she ever used the windows
explorer? Don't look at it like a tree, look at it like a flow diagram

where the entry point is on the left, and the information choices
are given to you as you go further to the right.

Paul

David Jameson
2004-12-10, 17:05
My wife still can't handle Explorer - hell, there's grief moving windows
around - my 10 year old helps :-)

>
> Mine had the exact same problem. Unitl I showed her the Windows
> Explorer. When "drilling down" a user is actually drilling sideways.
> Leave it to Microsoft to munge this expression.


Understood - but "sub-anything" usually means UNDERNEATH (think
submarine :-)

> Ditto. This is getting scary. But it's not underneath, it's a scrollable
> menu where the topics are on the left, and the sub-topics are on the
> right, and so on.
>