PDA

View Full Version : Discussion list overload and Gossamer Forum



Leon Yu
2004-11-29, 00:50
I find the current setup very difficult to search and
I would prefer a web-based solution, at least when I'm
searching.

I've gotten used to the current e-mail format (I
subscribe to the digest mode). I get maybe three to
five digest messages a day and I can scan them pretty
easily looking for topics that I'm interested in, but
I feel that I'm forced to read every day so that I
don't miss an important topic. I don't want to fall
behind since I find it difficult to scan and search
old messages. I have no need to respond immediately to
postings so I don't want to receive each posting
individually.

The newbies and casual readers (like me) that just
want to search for help on a specific question are out
of luck since searching is difficult and it takes a
few days to get up to speed on the e-mails. This could
be a big turnoff for prospective list readers. While
this may not prevent anyone from buying a Squeezebox,
I think a first class, easily searchable archive would
be a big selling point.

There's gotta be a way to please both camps--keep the
e-mails flowing and provide a neat, easily searchable
archive.

By the way, I love my Squeezebox!








__________________________________
Do you Yahoo!?
All your favorites on one personal page Try My Yahoo!
http://my.yahoo.com

Philip Meyer
2004-11-29, 02:25
>I've gotten used to the current e-mail format (I
>subscribe to the digest mode). I get maybe three to
>five digest messages a day and I can scan them pretty
>easily looking for topics that I'm interested in, but
>I feel that I'm forced to read every day so that I
>don't miss an important topic. I don't want to fall
>behind since I find it difficult to scan and search
>old messages. I have no need to respond immediately to
>postings so I don't want to receive each posting
>individually.
>
individual messages would make it easier for you to scan and search though. You don't have to read everything - just read what you are interested in, and then mark the rest as read. You'll then over time have a searchable history.

Isn't there currently a web page on the slim devices web site to looking at historic emails that is searchable?

>While this may not prevent anyone from buying a Squeezebox,
>I think a first class, easily searchable archive would be a big selling point.
>
Is the real problem that for newbies, there isn't enough documentation about how to use the product, or that newbies are unaware of how to find answers to their questions?

Perhaps the FAQ in the SlimServer help pages should be made more readily available on the web site? Perhaps there are more things that should be put into it (or the wiki)?

Perhaps people who want to have a chat about things in general could use a web forum, whilst people reporting bugs, etc, use email.

Phil

Daniel Cohen
2004-11-29, 05:52
On 29/11/04 at 9:25 am +0000, Philip Meyer wrote
>Is the real problem that for newbies, there isn't enough
>documentation about how to use the product, or that newbies are
>unaware of how to find answers to their questions?
>
>Perhaps the FAQ in the SlimServer help pages should be made more
>readily available on the web site? Perhaps there are more things
>that should be put into it (or the wiki)?

I've not looked closely at the wiki. I do think there is a fair bit
of information of significance that isn't in the FAQs.

I appreciate that one doesn't want to change the printed manual
frequently. But I think that it would be useful to have a note in the
printed manual to the effect that much information and opportunity to
make individual changes can be obtained from the submenus on the
Squeezebox or by going to the Web interface and looking at the
various pages in server settings and player settings.

For instance, it took me a long time to find out where I could see
the signal strength, and why Fast Forward and Reverse were not
working as described.
--
Daniel Cohen

Jack Coates
2004-11-29, 08:04
Leon Yu wrote:

>...
>There's gotta be a way to please both camps--keep the
>e-mails flowing and provide a neat, easily searchable
>archive.
>
>By the way, I love my Squeezebox!
>
>

Sounds to me like prominently displaying a good search engine in the
support page instead of telling people to use google's
site:lists.slimdevices.com feature might be in order...

I also think Roy's multiple lists idea is worth trying. I've seen it
fail in the past, but it seems to be working so far with
developer/discuss. Maybe spawning an audiophile list would be the next
step to try?

--
Jack at Monkeynoodle dot Org: It's a Scientific Venture...
Riding the Emergency Third Rail Power Trip Since 1996

Jules Taplin
2004-11-29, 15:54
Hmmm. The Wiki is an interesting point. I don't look at it that
regularly, I have to be honest, as it's content seems rather static to me.

It's also fair to say that it looks quite a lot like most first
generation Wiki's - not exactly inviting.

Maybe putting a little thought into the content we'd find useful as a
community repository, and deputising a few volunteers to look after
portions of it would get us somewhere.

(Sadly... that's not me volunteering - I'm spending too much time on
this stuff as it is *grin*)


-- Jules


Daniel Cohen wrote:

> On 29/11/04 at 9:25 am +0000, Philip Meyer wrote
>
>> Is the real problem that for newbies, there isn't enough
>> documentation about how to use the product, or that newbies are
>> unaware of how to find answers to their questions?
>>
>> Perhaps the FAQ in the SlimServer help pages should be made more
>> readily available on the web site? Perhaps there are more things
>> that should be put into it (or the wiki)?
>
>
> I've not looked closely at the wiki. I do think there is a fair bit of
> information of significance that isn't in the FAQs.
>
> I appreciate that one doesn't want to change the printed manual
> frequently. But I think that it would be useful to have a note in the
> printed manual to the effect that much information and opportunity to
> make individual changes can be obtained from the submenus on the
> Squeezebox or by going to the Web interface and looking at the various
> pages in server settings and player settings.
>
> For instance, it took me a long time to find out where I could see the
> signal strength, and why Fast Forward and Reverse were not working as
> described.