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jimyyz
2013-12-18, 14:57
Hello

I've been having an ongoing problem with my Squeezebox continually cutting out. It happens several times a day, like 5 - 20. This has been going for several months now. At first I thought it was my router since it continually needed rebooting. The router and modem have both since been replaced but the problem continues... which makes me now think that my squeezebox was having problems in addition to the router and modems. (sort of like a perfect storm!)

My router was set on auto and is not set on channel 11.

Does anyone know of trouble shooting tips or FAQs in regards to this?

Thanks

aubuti
2013-12-18, 15:50
Some more info would be helpful. Are you listening to a local LMS or mysqueezebox.com? If LMS, is your server wired to the router, or is it also on wifi? Is it cutting out on local music files, streaming services, or both? Is there a possibility of wifi interference, be it from other wifi networks on the same or nearby channels, or cordless phones or microwave ovens? What kind of signal strength are you getting?

Two other things to try:
1) as a test, try wiring your SB to the router and see if the dropouts continue. Wiring the SB may not be a practical long term solution, but it's worth a try to see if it's wifi or something else.

2) If the test confirms that it's wifi (ie, plays fine when wired but not on wireless) use a tool such as NetStumbler or Inssider to check for competing wifi networks. Pick a channel that is on a non-overlapping channel from any strong signals that you find. Good picks are 1, 6, or 11, because they don't overlap with each other. So, for example, if you have a neighbor with a strong signal on channel 3, choose channel 8 or higher to avoid it. And there's no reason to avoid channel 11 -- it's perfectly fine.

garym
2013-12-18, 16:48
Some more info would be helpful. Are you listening to a local LMS or mysqueezebox.com? If LMS, is your server wired to the router, or is it also on wifi? Is it cutting out on local music files, streaming services, or both? Is there a possibility of wifi interference, be it from other wifi networks on the same or nearby channels, or cordless phones or microwave ovens? What kind of signal strength are you getting?

Two other things to try:
1) as a test, try wiring your SB to the router and see if the dropouts continue. Wiring the SB may not be a practical long term solution, but it's worth a try to see if it's wifi or something else.

2) If the test confirms that it's wifi (ie, plays fine when wired but not on wireless) use a tool such as NetStumbler or Inssider to check for competing wifi networks. Pick a channel that is on a non-overlapping channel from any strong signals that you find. Good picks are 1, 6, or 11, because they don't overlap with each other. So, for example, if you have a neighbor with a strong signal on channel 3, choose channel 8 or higher to avoid it. And there's no reason to avoid channel 11 -- it's perfectly fine.

all good ideas. And typically using auto channel is not a good idea. Set channel to 1, 6, or 11 (if none of these is too busy with nearby networks). As noted, something like inSSIDer program will help you see local networks and the channels they are using.

jimyyz
2013-12-21, 10:21
Thank you for your reply aubuti.

I only use mysqueezebox.com. I downloaded a wifi tool as suggested. My levels are in the ow 40's. I tried changing the various other channels on the wireless router but that was about as good as I could get. It's weird because the squeezebox is only about 25' from the router.

I cannot test a wired connection because the stereo is too far from the modem and router.



Some more info would be helpful. Are you listening to a local LMS or mysqueezebox.com? If LMS, is your server wired to the router, or is it also on wifi? Is it cutting out on local music files, streaming services, or both? Is there a possibility of wifi interference, be it from other wifi networks on the same or nearby channels, or cordless phones or microwave ovens? What kind of signal strength are you getting?

Two other things to try:
1) as a test, try wiring your SB to the router and see if the dropouts continue. Wiring the SB may not be a practical long term solution, but it's worth a try to see if it's wifi or something else.

2) If the test confirms that it's wifi (ie, plays fine when wired but not on wireless) use a tool such as NetStumbler or Inssider to check for competing wifi networks. Pick a channel that is on a non-overlapping channel from any strong signals that you find. Good picks are 1, 6, or 11, because they don't overlap with each other. So, for example, if you have a neighbor with a strong signal on channel 3, choose channel 8 or higher to avoid it. And there's no reason to avoid channel 11 -- it's perfectly fine.

jimyyz
2013-12-21, 10:22
I tried every channel from 1 - 11. Some where worse but 42- 46% was as good I could get even when avoiding other nearby networks.


all good ideas. And typically using auto channel is not a good idea. Set channel to 1, 6, or 11 (if none of these is too busy with nearby networks). As noted, something like inSSIDer program will help you see local networks and the channels they are using.

rbz5416
2013-12-21, 11:06
I cannot test a wired connection because the stereo is too far from the modem and router.A 10M ethernet cable isn't expensive & worth the investment for test purposes.

On MySB.com you can increase the buffer time. The default is only 3s. Go to Players, select your player & then the Network tab.

jimyyz
2013-12-21, 14:19
I connected to LMS today. It didn't cut out once all day.

My buffer is set to 30 secs.

aubuti
2013-12-21, 14:37
Thank you for your reply aubuti.

I only use mysqueezebox.com. I downloaded a wifi tool as suggested. My levels are in the ow 40's. I tried changing the various other channels on the wireless router but that was about as good as I could get. It's weird because the squeezebox is only about 25' from the router.

I cannot test a wired connection because the stereo is too far from the modem and router.
Sorry, I don't understand. How can the SB be "only 25' from the router" but at the same time be "too far"? The suggestion was to use the wired connection for _testing_ purposes. As others have noted, a 10m ethernet cable is inexpensive.

Signal strength in the low-40s is fairly borderline for streaming music, especially if you stream anything at relatively high bitrates (for online services, that is) such as 192kbps. So if the wired tests resolve your problems and you don't want to (or can't) run ethernet cable on a more permanent basis then something like homeplug ethernet may be a solution for you. But the first step is to test the wired connection.

toby10
2013-12-22, 04:34
Also temporarily try it on WiFi but much closer to the router. What are your walls made of? Perhaps the wall construction is hampering the signal?

kc5f
2013-12-22, 07:44
One other consideration is whether you can move the router. We had low signal on our duet receiver and moved our (dsl) router to the kitchen. Only about 12 feet, but it also removed two walls from the signal path. Since then we've had no signal problems with the duet or our other Squeezebox players.

jimyyz
2013-12-22, 10:12
thanks. good suggestions from all of you. I will get a long ethernet cord and try that out. then I will see what I can about moving the modem and rounter or the homeplug ethernet route.

thanks again