Oldtimer looking to upgrade to Touch withoutdowngrading to mysb.com

[erland]

> whereas many other bugs have not been addressed.
See, and that's not so great, at least not for people like me who
don't use their SBs stand-alone at all. It'd be nice if they threw the
core audience / loyal fan base a bone once in a while. (Triode doesn't
count ^^)

I'm fairly sure the users posting on this forum is a minority of all Squeezebox customers.
It's easy to think that Logitech are directly earning a lot of money through the forum members on this forum, but in practice I think it's time we realize that most of their Squeezebox revenues comes from the mass market. Of course, some of those mass market users have got the idea to buy a Squeezebox from one of the members of this forum.

I think we all agree with you regarding the above statement, it's just that we can't do anything about it, except for providing the "juicy bones" as third party developers :-)

Generally the issue with geek products is that a company can survive on them for a certain time but after that they run out of geeks to sell them to and have to either:
- Reach other kinds of customers -> mass market -> bigger volumes
- Reach other places in the world -> global distribution -> bigger volumes

These are things that Logitech should be good at, unfortunately they aren't good at software based product development and they managed to get rid of more or less everyone from Slim Devices that had experience with that, so that's the main reason why we are were where are today. Fortunately there are still a few people remaining from Slim Devices that really knows the products, so hopefully they still have the strength to try to learn everybody else within Logitech. Still, if someone from Logitech marketing would just try to understand the products and do some advertisement and place them on the warehouse shelves, I bet they could sell a lot more to mass market users than they do today.

As a side note, the Logitech management/marketing people doesn't read this forum, so there is no reason to try to reach them here. There is a small chance they will read posts on the official forum at http://forums.logitech.com but then they will read it because someone from their support organization tells them to read it.

[garym]

I'm fairly sure the users posting on this forum is a minority of all Squeezebox customers.

Yes, a tiny, tiny, tiny minority.

[bwaldron]

Yes, a tiny, tiny, tiny minority.

I certainly hope so!