Spare Parts for Transporter

**ucw** · 2011-09-27, 07:54

Sent my original Slim Device Transporter to a company in UK doing mods (I'm sited in Denmark), now they are missing 4-5 chassis screws and a 'insulator' between the mainboard and the chassis - so they can't finish the upgrade (!). They tell me they don't have any spare parts like that, and Logitech don't have any original spare parts themselves - anymore. Could anyone help me to get my hands on some 'original screws' (or alike) and a 'insulator', so that I can get my Transporter back in one piece? Or lead me in the right direction for ordering some parts, modelnumbers, or something like that.

I know it all sounds a bit backwards and weird, but after 6 months of waiting and a lot of emailing I'm trying to take matters into my own hand.
Any help would be appreciated.

Regards

**Pascal Hibon** · 2011-09-28, 11:13

Hmm, did this “moding company” loose those screws?
Don’t have a transporter myself but I can’t believe it would have special screws that aren’t available on the local market. This story sounds very strange.

**gizek** · 2011-09-28, 18:31

There are tons of other alike screws they could use. If not, get your Transporter from them right away and take the matter in your hands. I did disassemble Transporters many times and I tell you there is nothing magic about the screws or plastic insulators. If this "company" is really a respectful one, they should substitute missing ones with similar screws and insulators without even bothering you. I assume you paid for the modding service, so make them provide it in a proper way.

**ucw** · 2011-10-01, 05:48

Thank You for Your replies.

I also thougth it was easy to replace (especially for a modding company(!)), but when the Transporter wasn't at hand it was a bit difficult to be sure - and I haven't seen the Transporter inside before, though the modding company thinks it has been opened and 'soldered' before. I got it originally straight from SlimDevices, and I personally never opened it... It is all very mysterious...

I'm afraid if I insists on the company to return it now, and it doesn't play, they will say: There You see, we needed the correct 'insulator' and screws for safe transport - now it's your own problem... I should never have done this...

**gizek** · 2011-10-01, 10:55

For your future reference it would be a good idea to take a note of the serial number of your equipment or somehow mark it so you know that when you got it back it is really yours. I have witnessed a few cases of replacing the guts by some repairing, modding "companies". Make sure it is your Transporter and not failed modding work for someone else.

**Pascal Hibon** · 2011-10-01, 11:40

What company did you send it to? Do you know the reputation of that company?

**audiomuze** · 2011-10-02, 21:18

Why on earth you'd want to mod it in the first place is beyond me. How did you go about deciding who you were going to allow to tamper with it?

**ucw** · 2011-10-03, 00:57

When I think about it now it is obvious that I shouldn't have sent it away for modding, but I did a lot web searching - and I mean a lot - for upgrading the sound in the analogue part, sometimes you just think: Could it sound a bit better - it is the central part in my listening setup. According to all the info I could find - and there is several modding companies out there - you should start with the a digital sector mod and secondly a analogue mod, if you're using the analogue output - and that I do. In that regard this company sounded most trustworthy. My dialogue with the company before sending the Transporter was very serious and most promising.

I read reviews and user/customer comments and everybody seemed very happy and content with the company in question also compared to others - not just the service but especially the modding itself - therefore I felt secure and 'in good hands'... But little did I know... And of course this is indeed a lesson, but I really tried to do my 'homework' before sending my 'precious' away. When I get a message about screws - from a modding company - you can indeed hear all the bells ringing... And that is after waiting 6 month - and tons of reminders.

I will wait a bit before submitting the name of the company, because I'll try my very best to get the Transporter back in one piece - telling this story will not be a good 'review' for the company... But in due time... Sorry about that, but I need my Transporter to be taking good - and serious (!) - care of - and to have it returned safely. I'm no longer sure of the intentions of the company.

But according to the replies in this thread I now know, that screws and insulator should be easy to fix. I've asked the company for the MAC-adress on the machine (I have that in my WiFi security setup - so we'll see if this Transporter is mine), the s/n is more or less generic according to Logitech support.

**gizek** · 2011-10-03, 17:48

Good thinking... :-)

**gizek** · 2011-11-20, 18:47

how did it turn out ?

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