Jack, Come On - that's Complete Rubbish!! It's comments like this that send
a message to all manufacturers that says that we are happy to accept
sub-standard and only partially completed goods; Nonsense! Your experiences
may be correctly perceived but that is only because comments like that
suggest you are quite content to let it happen.

In the UK, we have consumer laws as I am sure exist in the US. All goods or
services for sale must be "fit for the purpose for which they are sold". If
they are not, then the consumer has the right to a replacement, a full
refund and worst case, the seller can be liable to prosecution by the
Trading Standards Department. The way around that of course, is not to sell
the software but give it away and then claim it is "open source". The fact
that the SB doesn't work without it is irrelevant.

There is a lot of general agreement here that the correct and proper
approach to dealing with the various levels of technical skill within Slim's
customer base, is to create software streams to "protect" the ordinary Joe
from the nightmares that occur nightly! Come on Slim, how about it!

Best Regards
Roger, Newbury, UK



-----Original Message-----
From: discuss-bounces (AT) lists (DOT) slimdevices.com
[mailto:discuss-bounces (AT) lists (DOT) slimdevices.com] On Behalf Of Jack Coates
Sent: 06 September 2004 18:06
To: Slim Devices Discussion
Subject: [slim] Server Upgrade Woes - Should have known better.


> On Mon, September 6, 2004 16:40, Jack Coates said:
>> ...
>>
>>>
>>> So, slim devices are currently selling a product that only works
>>> with beta software - not good.
>>>
>>
>> Perhaps you're new to the computer business, or suffering temporary
>> amnesia?
>
> I'm not sure I understand your comment here.

Sorry, I tend to be a little more nasty then necessary before the first
pot of coffee. Basically, I disagree with what I perceive as your point
that Slimserver is suffering from an unusual or even important number of
bugs. My experience as a consumer and a vendor in the high-tech world is
that quality is job four or five for most companies. Truly pursuing
quality drives companies out of business because they spend so much on QA
and tech support without ever reaching the goal of perfection. The time to
spend time and money on a quality issue is when sales are dropping or
about to drop because the competition is doing a better job.

Since I'm not actually seeing any of these bugs in my own installation,
I'm also not very sympathetic to the argument that it's thoroughly broken
and unusable.
--
Jack At Monkeynoodle.Org: It's A Scientific Venture...
"Believe what you're told; there'd be chaos if everyone thought for
themselves." -- Top Dog hotdog stand, Berkeley, CA