Back off

**Nazgul** · 2010-06-20, 04:19

I've been reading these forums for a bit now and I see a pattern of BS coming from some "senior members" that try to control how people discuss the SBW. Look, if you folks don't like reading negative comments about the radio then feel free to not read them or possibly comment about how you disagree. However, trying to silence people or negate their comments by saying, "this isn't the complaint department take it elsewhere" (paraphrasing) is BS. At this point you are posting about the poster and YOU are in violation of the forum "rules". Some people are here to vent and they have every right to do so. So BACK OFF. If you don't like it then feel free to say so, but telling people they shouldn't write it is WRONG. This is a public user forum, if people are posting about the SBR then they are in the right place no matter what they say as long as it meets the forum rules. Everyone look in the mirror and repeat this, "This is not my forum, other people use it too."

**bluegaspode** · 2010-06-20, 04:51

Hi Nazgul,

I for my part only tell members that repeat their rants over and over again that I don't want to listen to it anymore, because this doesn't help to get their problems solved. Neither on the short nor the long run.

And even telling those users that their complaints were better somewhere else in my opinion is a way of helping them (thats the reason I'm here - to help them) - because as often pointed out - ranting here is the least effective way of getting anything changed.
As some might not know this, it is our task to point this out to new users.

This has nothing to do with 'posting about the poster'.

Also in a community to be staying alive its important to keep a good tone and a constructive environment. Otherwise the community would be dying (or we had a forum which only consists of grumbling members).
This doesn't help anyone. Not you, not me and not logitech (though we don't need to take care for logitech

)

'Back Off' definitely isn't the right tone, so I'm afraid I need to tell you my opinion, that I'd like you to get over to other topics, which are more constructive..
Describe your problems with your SB-devices, try to let yourself being helped by the community. This is the reason that this forums exists.

The target audience for rants should be logitech. They listen at other channels.

**Phil Leigh** · 2010-06-20, 05:08

Originally Posted by Nazgul

If you don't like it then feel free to say so, but telling people they shouldn't write it is WRONG. This is a public user forum, if people are posting about the SBR then they are in the right place no matter what they say as long as it meets the forum rules. Everyone look in the mirror and repeat this, "This is not my forum, other people use it too."

I don't like it.

Physician, heal thyself.

**Nazgul** · 2010-06-20, 06:02

Originally Posted by Phil Leigh

Physician, heal thyself.

I think your context is a little skewed with this jab. Think about what I wrote and what you're insinuating. Valid?

**Nazgul** · 2010-06-20, 06:08

Originally Posted by bluegaspode

Hi Nazgul,

I for my part only tell members that repeat their rants over and over again that I don't want to listen to it anymore, because this doesn't help to get their problems solved. Neither on the short nor the long run.

And even telling those users that their complaints were better somewhere else in my opinion is a way of helping them (thats the reason I'm here - to help them) - because as often pointed out - ranting here is the least effective way of getting anything changed.
As some might not know this, it is our task to point this out to new users.

This has nothing to do with 'posting about the poster'.

Also in a community to be staying alive its important to keep a good tone and a constructive environment. Otherwise the community would be dying (or we had a forum which only consists of grumbling members).
This doesn't help anyone. Not you, not me and not logitech (though we don't need to take care for logitech

)

'Back Off' definitely isn't the right tone, so I'm afraid I need to tell you my opinion, that I'd like you to get over to other topics, which are more constructive..
Describe your problems with your SB-devices, try to let yourself being helped by the community. This is the reason that this forums exists.

The target audience for rants should be logitech. They listen at other channels.

You are correct on nearly every point. Helpful suggestions about where to post are certainly useful and valid. But they also aren't what my rant was about. I've been reading many posts where people simply say, (again paraphrasing) "Stop saying that, that isn't what this forum is for." and that is a problem in a public product user forum. If customers come here through thevery visible link on mysqueezebox.com and see that people with valid complaints are being told to "put a sock in it," then you'll have some very frustrated people indeed.

This forum is for users who use a product, not for users who use a product and happen to spend entirely too much time on the company forum.

**pfarrell** · 2010-06-20, 07:22

On 06/20/2010 07:19 AM, Nazgul wrote:
>
> I've been reading these forums for a bit now and I see a pattern of BS
> coming from some "senior members" that try to control how people
> discuss the SBW. Look, if you folks don't like reading negative
> comments about the radio then feel free to not read them or possibly
> comment about how you disagree.

And how, pray tell, can one know that a posting is useless without
reading it?

> However, trying to silence people or
> negate their comments by saying, "this isn't the complaint department
> take it elsewhere" (paraphrasing) is BS.

Clearly you can't understand what you are reading. We are not trying to
censor or silence anyone. What we are doing is pointing out that the
posting of whining is pointless, since no one will do anything about it.

One definition of insanity is "repeating the same thing and expecting
different results"

Posting complaints here is pointless, no one with power to do anything
reads them. There will be *no* action.

--
Pat Farrell
http://www.pfarrell.com/

**Skinny** · 2010-06-20, 07:33

The fact is that SBR (and related talk) schould be taken elsewhere. The proper place would be the Duet forum..

-Skinny

**bluegaspode** · 2010-06-20, 07:34

Originally Posted by Nazgul

This forum is for users who use a product, not for users who use a product and happen to spend entirely too much time on the company forum.

So you still have a problem:
if the people "who use a product and happen to spend entirely too much time on the company forum" vanish, then noone would answer the "users who use a product".
And they will vanish if people are just here to let go of their frustrations.

Logitech support is only watching the other 'company forum'
http://forums.logitech.com/t5/Wirele...-p/WMS_General

here you need the goodwill of the community (i.e. users who shouldn't spend so much time here). So be nice to us

**Phil Leigh** · 2010-06-20, 08:13

Originally Posted by Nazgul

I think your context is a little skewed with this jab. Think about what I wrote and what you're insinuating. Valid?

I am insinuating nothing. I am asking you to look in that mirror too. People who live in glass houses...

**Nazgul** · 2010-06-20, 08:50

I'm not saying the senior people should vanish, I'm saying that the folks who tell other people that their comments have no place here need to stop. This is a FORUM. It is for discussion by definition, positive and negative. Trying to shut people up on a forum is wrong.

And let me be specific lest I be accused of hypocrisy: it is wrong unless it is in support of the basic function of this FORUM--to communicate. Promoting forum communication is in itself of worth and not the doctor proving himself in need of medication.

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