I've become deeply annoyed by the shocking customer service provided by Logitech since I pre-ordered my Touch: not even a single email, despite a four month wait. So I decided to cancel my pre-order.
And guess what? You can't! Here is the returns and cancellations section of their store:
Returns and Cancellations
How do I cancel my order?
After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped.
If it had been shipped I wouldn't have minded! Ploughing through the help got me to customer services, but since I don't know the serial number (duh) I can't register to cancel online.
So I have a phone call to make tomorrow, how many times will I be placed on hold, do we think?
I, like 99% of the customers here, don't actually *need* a Touch - I have a Duet that works fine. I just wanted one, because it looked cool. I have been cured of that desire by a complete customer service fail.
Results 1 to 7 of 7
Thread: Can't even cancel my order!
2010-02-23, 14:20 #1
Can't even cancel my order!SB3, Dac-in-the-Box, Sony VFET, Snell Type Cs
Boom x 2, Radio
2010-02-23, 15:24 #2
- Join Date
- Jan 2007
- Midlands, England
You have no problem cancelling - UK distance selling regulations apply.
2010-02-27, 02:22 #3Somewhere, something incredible is waiting to be known
2010-02-27, 03:02 #4
Well i Happy that I did not try, I have preordered on the Swedish logitech site and I have not got a single mail not even a confirm on the original order ? So I don not know my order nr as I have no reciept, I can not check my order status I can not contact logitech about my order ? I can do nothing I can not even confirm that my order exists ? Maybe suddenly I get a phone call from UPS when I'm somewhere 1000 miles from home
Logitech has the awful preference to use UPS Even if you explicitly tell them not to, I'm prepared to pay them not to. UPS usually means a day of from work waiting on a brown truck with a man in brown uniform in it ?--------------------------------------------------------------------
Main hifi: Touch + CIA PS +MeridianG68J MeridianHD621 MeridianG98DH 2 x MeridianDSP5200 MeridianDSP5200HC 2 xMeridianDSP3100 +Rel Stadium 3 sub.
Kitchen: Touch + powered Fostex PM0.4
Misc use: Radio (with battery)
iPad1 with iPengHD & SqueezePad
(in storage SB3, reciever ,controller )
server HP proliant micro server N36L with ClearOS Linux
2010-02-27, 11:14 #5
2010-02-27, 11:34 #6
2010-03-01, 17:14 #7
- Join Date
- Jul 2005
- Shropshire UK