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  1. #41
    Senior Member
    Join Date
    Nov 2009
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    163

    Smile Contact from Logitech x 2

    Hi Guys,
    This morning I got two e-mails from Logitech - coincidence?
    One was to say that they had marked my case as SOLVED since they had received no reply from me in the last 168 hours to the response they gave me. I advised them that my case was a question asking for an indication of when the Touch would be released and, as I could not trace receiving any response from them I asked them to forward it again and remove the SOLVED label.
    The second e-mail was asking me to fill in a survey form rating their customer service. Several questions were asked with a rating of 0 to 10. My score was 0 for every question.
    Anyone else got the same questionnaire?
    Dave.

  2. #42
    Quote Originally Posted by DaveKen View Post
    Hi Guys,
    Anyone else got the same questionnaire?
    Dave.
    I wish

  3. #43
    Senior Member
    Join Date
    Nov 2009
    Posts
    163

    Thumbs down OFFICIAL(ish) Release Date(ish)

    Hi Guys,
    After my exchange of e-mails yesterday regarding my pre-order status for Touch I received a further e-mail from Custome Service (?) this morning which contained the following sentences: -

    "The anticipated release date should be March or April. You will receive a notification about this."

    Passed on for what it's worth.
    DaveK

  4. #44
    Senior Member
    Join Date
    Dec 2009
    Posts
    103
    My buddy works as an OJT with logitech in the fremont office. He said that he heard that the touch most likely will be released near the end of the year, most likely christmas

  5. #45
    Senior Member
    Join Date
    Mar 2009
    Location
    Leeds, UK
    Posts
    438
    Quote Originally Posted by tomasito View Post
    My buddy works as an OJT with logitech in the fremont office. He said that he heard that the touch most likely will be released near the end of the year, most likely christmas
    Did he tell you that last year
    Boom - Controller - Touch - Radio

  6. #46
    Administrator andyg's Avatar
    Join Date
    Jan 2006
    Location
    Pittsburgh, PA
    Posts
    7,395
    That's false, we're looking at a couple of months until release.

  7. #47
    Senior Member ModelCitizen's Avatar
    Join Date
    May 2005
    Location
    Sussex UK
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    3,066
    Quote Originally Posted by andyg View Post
    That's false, we're looking at a couple of months until release.
    Surely not April 1st?
    :-)

    MC
    Somewhere, something incredible is waiting to be known
    Last.fm/user/ModelCitizen

  8. #48
    Senior Member
    Join Date
    Jan 2007
    Posts
    751
    Quote Originally Posted by andyg View Post
    That's false, we're looking at a couple of months until release.
    I gather that means this post on 12/15/09 in the "Any release date set for touch yet?" thread was wrong:
    Quote Originally Posted by andyg View Post
    Maybe we only said this in the beta tester forum, but yes, as of now Touch will not ship until sometime in February.
    The official Logitech information doesn't seem to be any more dependable than the wild speculation by forum members.

    Assuming the delay is just all programming related, it sure is making the software problems look intractable. Nothing quite like a company having their most devoted customers scratching their heads wondering what's gone wrong.

  9. #49
    Member
    Join Date
    Jun 2009
    Location
    England
    Posts
    97
    Quote Originally Posted by andyg View Post
    That's false, we're looking at a couple of months until release.
    Wow - so that means the pre-orders placed via the Logitech website in October are currently expected to be delivered some six months later. That's got to be some kind of record - and with no communication from the sales side of Logitech to let people who don't read these forums know what's going on.

  10. #50
    Shame-ful

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