Please read if you are having Duet problems following todays upgrade

[rtitmuss]

We are investigating why some customers are having problems registering Duet on MySqueezebox.com following todays upgrade. If you are having problems please check:

• If you were running the 7.4 beta Squeezebox Server you must upgrade to the released version.
• Please verify your username and password work correctly at http://www.mysqueezebox.com.

Please post to this thread with the following information:

• The exact error message you are seeing when the login fails.
• On the Account Registration screen please press and hold the left button, this will return to the home menu. Then go to Settings > Advanced > Diagnostics, and post the following information:
  
  1. Firmware version
  2. mysqueezebox.com IP
  3. mysqueezebox.com registration
  4. Squeezebox Server

While we are working on a fix, you could try:

• Try rebooting your Controller, and trying the registration again.
• Factory reset your Controller (turn off the Controller, and press + while powering on).

If you are still having problem you can PM me your username and/or MAC address (from the Diagnostics page) and I will investigate further.

Thanks,
Richard

[spiffin]

Hello Richard

I initially had a problem registering my Duet on mysqueezebox.com after upgrading to 7.4 today.

Then, after resetting my controller, I now seem to be registered but cannot connect to my music source (Squeezebox Server 7.4 running on a ReadyNAS NV+) and so My Music is empty (as are playlists etc).

My details are:

firmware version: 7.4.0 r7790

mysqueezebox IP: 89.202.121.131

mysqueezebox.com registration: Registered

Squeezebox server: 192.168.1.66

If you need any more info, please ask.

Thanks,

Simon

[mherger]

Simon,

> Then, after resetting my controller, I now seem to be registered but
> cannot connect to my music source (Squeezebox Server 7.4 running on a
> ReadyNAS NV+) and so My Music is empty (as are playlists etc).

How large is your collection? After the update to 7.4 Squeezebox Server will start a complete scan of your collection. Depending on the size of your collection this might take several hours to complete. During this time Squeezebox Server on the ReadyNAS is not reachable. Give it some time. It will very likely be available in a bit.

[epoch1970]

Michael,
I have installed 2 debian/linux machines. One with beta, upgraded to 7.4.0 today, another moved from 7.3.3 to 7.4.0 today (so: "stable" to "stable").

- Neither did rescan the DB. The rescan was limited to playlists or something. That gave me 0 albums, 0 songs each time. I have little playlists. I had to launch a full rescan.
- On debian the prefs or plugins are not migrated. I don't use that many plugins, it took some doing but went well.

I have a good feeling about 7.4; With a good how-to for the migration process, I'd recommend readily it to anyone running 7.3.
(and of course especially to Duet owners)

[TysonL]

My Duet was one with troubles last night (couldn't recognize my account or let me do anything else). I powered it off before bed.

This morning, powered it on, and it came up with a screen to confirm it was registered to my account.

Quick test shows it to be working now.

[geordie73]

"Factory reset your Controller (turn off the Controller, and press + while powering on)."

[propup]

This one was easily resolved with duet controller factory reset but may be worth mentioning:

I Updated my server to Squeezebox Server (7.4)
I then updated one of my SB3 classics FW when prompted and connecting to my server. Note: I was using IR remote only

Later, grabbed Duet controller and saw a couple things:
-The Duet controller only saw the updated SB3, not the other which was still on older firmware. The Squeezebox Server appeared to be accessible but:

-I could not get to squeezebox.com. When I tried to switch to squeezebox.com I got following message:

uuid/mac mismatch, unable to register player
Go back

-I could not update the firmware manually. I only had "cancel" option

As mentioned, a factory reset of the duet remote controller solved all issues. It would be better NOT to have to do that, but it did clear up all issues for me.

[cheaptrick9]

I upgraded to the new squeezebox server 7.4 today and all is well while using it, however I mostly used my duet through Squeezenetwork and that is my problem here. I am able to login to mysqueezebox.com and my controller and player are there but the are showing as disconnected. I have blue lights on the SBC and SBR when the computer running SS7.4 is off.

1. SBC Firmware = 7.4.0 r7790
2. mysqueezebox.com IP = 66.150.114.115
3. mysqueezebox.com registration = registered
4. Squeezebox Server = 192.168.1.102
Also, noticed the following under diagnostics, not sure this helps:
Ping = Can't ping
TCP Port 3483 = Can't connect
TCP Port 9000 = Can't connect

[jbart1965]

I used the beta version of 7.4 and also created a new account after running into difficulties with the old one. In both cases, I either could not connect a device - it was grayed out as disconnected - or I could not connect to SqueezeNetwork (or mysqueezebox).

The solution was to go into my old account and disconnect and delete any players listed. Ditto for the test.squeezebox site for the 7.4 beta version. After that, my players showed up right away or after I pushed the button to reset them.

[MeSue]

If you are still having problem you can PM me your username and/or MAC address (from the Diagnostics page) and I will investigate further.

Thanks,
Richard

I can't PM you. It says I'm not allowed.

Anyway... Since updating to the release 7.4, when I go to My Apps, I am getting this message on all my players except my PB1 beta Radio and Controller as a player.

This player is already registered to another user. If it was purchased from someone, ask them to delete the player from their account and try again. If not, please contact support@slimdevices.com for assistance.

Here is the info for each of the players:

Player Model: boom
Firmware: 50
Player MAC Address: 00:04:20:1e:00:28
*
Player Model: boom
Firmware: 50
Player MAC Address: 00:04:20:1e:01:c6
*
Player Model: receiver
Firmware: 65
Player MAC Address: 00:04:20:16:28:28
*
Player Model: baby
Firmware: 7.4.0-r7790
Player MAC Address: 00:04:20:26:03:49

Player Model: fab4
Firmware: 7.4.0-r7790
Player MAC Address: 00:04:20:22:00:8a
*