7.4: Suddenly: "this player is already registered to another user"

[ModelCitizen]

I've had this controller from new. It has connected to my SN account many times. I've just upgraded to 7.4 and now it won't connect to my SN account (not that I'm sure the two are related). When I attempt to access My Apps SN now reports "this player is already registered to another user etc etc".
If I go to www.squeezenetwork.com the controller is still listed in my account as connected.

I've factory reset it a few times to no avail.

Has anyone any ideas what I might do?

A secondary question. Where can I re-enter my SN un and pw into the controller? So far the only way I've found to do this is by factory resetting it.

MC

[abem3]

Have you found the solution? I'm having the same problem...

Thanks

[jrichardson]

Try this then call support

Log onto MySB.com
Go to the Player Section
Delete your players

THEN

go to your Duet
Factory reset BOTH devices, Receiver and Controller
Walk through setup procedure
Enter your existing account data

IF

the above does not work, then you need to call support.

[ModelCitizen]

Log onto MySB.com
Go to the Player Section
Delete your players

Golly, that's a bit scary, not to mention time consuming. Delete *all* of my players (6) and then add them back in?

Luckily I didn't have to do that. After a while all worked OK. I assumed that Logitech had rectified whatever MySqueezeBoxNetwork (or whatever) mac address database cockup had occurred.

MC

[toby10]

I've tried the delete from MySB a few times on both MySB accounts (see below), no go.

It's Touch that is having issues. SB3, Boom, Radio all fine on MySB from the SN migration.

The odd thing is that the Touch "registers" itself on two different MySB accounts: My test-SN login and my legit MySB login (SN migration account). Touch will only allow me to register it to the test-SN account, but as soon as it does it shows up on BOTH accounts (same player name and same MAC address). But Touch can only be controlled via the test-SN account, my valid account never shows it connected just registered.

I suppose this might be why a few other users players are connecting to unknown MySB accounts? Connecting to multiple accounts?

[gfuchs]

Having a similar problem.
Purchased a refurbished receiver.
Installed 7.4 beta last week. Configured the recv. using NetUDAP.
It connected to my server no problem, showed up on my test.squeezenetwork account.

This week I installed production 7.4.0
My account on mysqueezebox says I don't have any players registered.
Looking at server.log I see the "Duplicate player already assigned to another account, please contact Support" message.
Went back to test.sq and deleted the player there.
Did a factory reset of the player and started over.
Same result.

Guessing my receiver may have connected to another account in the past since it was a refurb. ?

I sent an email to support, I image they are a little busy right now.
Didn't think I needed to add to the phone calls.

[abem3]

quick update.. reset did nothing.. so I sent an email as directed by the SB.. (duh!)

No response but magically about 24 hours later (saturday to sunday) "My Apps" is now functional. HTH...