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  1. #1
    Junior Member
    Join Date
    Sep 2008
    Posts
    1

    :-( Blinking purple light

    Hello

    I've had my squeeze box duet for about a week. Turned it on this morning and got nothing but a blinking purple light on the receiver. Doesn't look good, modern tech trounced by my 80's tech CD player.

    I hope the returns policy isn't too strict as I've tossed the packaging away.

    Any advice?

  2. #2
    NOT a Slim Devices Employee kdf's Avatar
    Join Date
    Apr 2005
    Posts
    9,493
    Best bet, contact support@slimdevices.com for info (or call them if you want more direct contact). If you purchased direct from SD, you can get an RMA and returns are reportedly fairly simple. If you purchased from a local retailer, you'll need to work through them.

    -kdf

  3. #3
    Web Monkey mvalera's Avatar
    Join Date
    Apr 2007
    Location
    Under my desk
    Posts
    679
    Please contact support:

    support@slimdevices.com

    You need to arrange an RMA.

    From the user guide:

    Blinking Purple: This indicates an unrecoverable hardware error.
    Please contact Logitech Technical Support for an
    RMA. Even if cycling Squeezebox Receiverĺs power
    alleviates the problem, the player should still be
    returned for a replacement.

    Mike
    Michael Valera
    Internet Marketing Manager
    Corsair.com

  4. #4
    Senior Member snarlydwarf's Avatar
    Join Date
    Jul 2005
    Location
    Oregon
    Posts
    3,675
    If you talk nice to support and get their permission first... (since this will void your warranty otherwise), it may be the same problem I had...

    My SBC bounced off the floor a few times (I have the most ungraceful of cats...) I got the dreaded purple light.

    Opening it up and reseating the wireless card fixed the problem.

    You need a T-4 (i think) driver, which is a couple bucks at any decent hardware store.

  5. #5

    How many blinks?

    This can help you track down what may be at fault.. easy first step is to try a factory reset.

    http://wiki.slimdevices.com/index.ph...ntButtonAndLED

  6. #6
    Web Monkey mvalera's Avatar
    Join Date
    Apr 2007
    Location
    Under my desk
    Posts
    679
    No, The first step is to contact support for an RMA.

    He has a hardware issue.

    Mike
    Michael Valera
    Internet Marketing Manager
    Corsair.com

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