Hang after startup

[erland]

I just upgraded the firmware to the latest (727 I think) and now the remote "hangs" at the Jive Home screen. Nothing happens when I use the wheel to scroll and the buttons doesn't seem to respond. The remote seems to live because the screen saver works and it is possible to push a button to get out of the screen saver. But the Jive Home menus showing "Settings", "Now Playing", "Choose Player" and "Extras" doesn't respond to any key presses.

I've tried both restarting it and removing the battery.

[bklaas]

Erland, I reproduced this today but haven't figure out what caused it yet.

Holding down the + key while booting (wipes preferences) worked around the issue for me.

#!/ben

[erland]

Erland, I reproduced this today but haven't figure out what caused it yet.

Holding down the + key while booting (wipes preferences) worked around the issue for me.

#!/ben

Should I just hold Home to start it and then hold + directly when the Logitech logo appears ?

If that's the case it doesn't seem to make any difference on my unit, I still can't navigate or select anything in the Jive Home menu that shows up after boot.

[bklaas]

Can you SSH to it?

If so, I'd like to know what the contents of /usr/share/jive/applets/SlimDiscovery/settings.lua looks like.

I don't have it fully characterized yet, but I've been able to determine that, at least in my case, this is the root cause of the hang.

#!/ben

[erland]

Can you SSH to it?

No I haven't enabled SSH and now it isn't possible since the remote doesn't respond to the key presses besides deactivating the screensaver.

[bklaas]

here's what I've been able to determine:

if there isn't a valid player saved in SlimDiscovery/settings.lua (this file is typically set with the "Choose Player" applet), Jive will hang on the main menu.

I have reproduced this on r727 on both desktop Jive and Jive HW, but not with HW running r704.

Erland, one more suggestion to try to get you back to a working state-- hold the volume-up key down while booting, which should boot you to the backup (previous) firmware.

#!/ben

[erland]

Holding the volume key down didn't work, but I got it to reset the settings by holding both the home and + key when booting up.

The settings.lua file contains the following, but I guess you would have liked it before I booted with the + key

settings = {};
settings["currentPlayer"] = "ca:44:42:a9:cd:a3";

The remote is now working, thanks for the help.

[bklaas]

I'm thankful that you got this working again. Was afraid that this was going to be a non-solvable condition.

I kind of figured this was going to end up being my fault...r722, which was my checkin, seems to have broken something in the main menu when a valid, browsable player isn't selected.

That was a big checkin. I'm working on trying to figure out what it was that caused the issue. Hopefully I can get it fixed before too many others hit this condition.

[bklaas]

checkin r732 backs out a change to JiveMain.lua that caused this freeze up.

There is still an underlying problem with the setTitleWidget() method that needs to be addressed, but at least the offending bits have been removed from the checkout code. You should not hit this condition with the Oct 23 daily and beyond.

cheers,
#!/ben

[waldy]

Hi,

I had a similar experience, managed to reset the device to previous firmware after resetting holding the home key dow

W.