Slim Devices at Amazon

[Stuart Cooper]

I understand your frustration... )

The old SB2 is still listed as so many external links point to it, so rather
than present folk with a "page not found" screen when they've been directed
there, it's simply left there for the transition period, to provide a
pointer to the new version. The SB2 has not been available to any of us in
the UK since the new SB3 was released.

The high shipping cost to RoI is indeed ridiculous - I've had that
conversation with DHL, but it's their tariff - I'm just having to pass it
on. They also charge the same for Jersey and Guernsey - and they have UK
postcodes! I've shipped to customers' friends or relatives in Norhern
Ireland before now, so that they can pick them up from there.

Many, many of my customers will tell you that they have ordered one day and
had a Slimp3, SB1 or SB2 in their hands the next morning. By and large,
that's the norm - except when new models are released and we all have to
wait. C'mon guys - someone attest to that for me... )

Stu.

-----Original Message-----
From: discuss-bounces (AT) lists (DOT) slimdevices.com
[mailto:discuss-bounces (AT) lists (DOT) slimdevices.com] On Behalf Of Orb
Sent: 25 November 2005 16:33
To: discuss (AT) lists (DOT) slimdevices.com
Subject: [slim] Re: Slim Devices at Amazon


Stuart Cooper Wrote:
> We ship to Ireland - although Rep of Ireland costs the same as
> mainland Europe with DHL (approx £35) - Northern Ireland is our
> standard free delivery on Squeezebox. If you'd like to buy one from
> us, and you're in RoI, you can order online and choose the EU Delivery
> option.
>
> Would you really prefer to deal with the faceless Amazon, rather than
> a company that knows the product and can help you with technical and
> pre-sales queries? You won't see them generating interest and
> championing the product in the UK or anywhere else. I've had the
> Squeezebox on CH5's Gadget Show and reviewed in a number of magazines;
> I also made the first contact with Radio IO and Radio Paradise,
> although initially neither were particularly interested - now RadioIO
> is a part of the interface!
>
> With regard to eBay, we've had more than one call from customers
> who've purchased an SB2 from eBay only to discover it was an SB1 on
> arrival.
> Doh!
>
> Stuart.
> www.multitask-computing.co.uk
>
> P.S. Will ask my missus if she thinks I'm a "bedroom bandit" - am
> expecting laughter sadly. :-(
>
> -----Original Message-----
> From: discuss-bounces (AT) lists (DOT) slimdevices.com
> [mailto:discuss-bounces (AT) lists (DOT) slimdevices.com] On Behalf Of
> Orb
> Sent: 25 November 2005 13:23
> To: discuss (AT) lists (DOT) slimdevices.com
> Subject: [slim] Re: Slim Devices at Amazon
>
>
> Cooltopia.co.uk have them but the wont ship to Ireland.
>
> The only Irish reseller (http://www.gadgetsonline.ie/) don't seem to
> be bothered to have a website.
>
> You see my point? Why cannot Slim stop faffing about with these
> bedroom bandits and get their products with a proper retailer like
> Amazon?
>
> Yes I could order it direct from SD but then I get hit with not only
> the huge UPS postage costs but also 21% Vat upon arrival.
>
> You know, Im feeling really quite pissed off!!!
>
>
> --
> Orb
> ----------------------------------------------------------------------
> -- Orb's Profile: http://forums.slimdevices.com/member.php?userid=111
> View this thread: http://forums.slimdevices.com/showthread.php?t=18469

Stuart,

1. I went to your website and got excited when I found SB2 wired listed. I
clicked on it and got "NO LONGER AVAILABLE - NOW REPLACED BY NEW
SQUEEZEBOX".
If its no longer available why bloody list it???

Not a good start.

2. How on earth can you charge £35 to send it less than 150 miles south of
the Northern Ireland UK Border?

3. I would prefer to deal with the "faceless Amazon" as you put it because I
can go to their website, order it, have it turn up within 48 hours without
any fuss. I mean, I've been looking to buy (Credit card
waiting) for the best part of a month now. How bloody difficult should it be
to buy the product?

I'm not having a personal dig at you Stu and forgive me if my tone comes
across that way. I am just very VERY frustrated.


--
Orb
------------------------------------------------------------------------
Orb's Profile: http://forums.slimdevices.com/member.php?userid=111
View this thread: http://forums.slimdevices.com/showthread.php?t=18469

[Orb]

I just got some speakers delivered from the UK today via DHL. Postage cost £20 and these speakers are a lot heavier and larger than a SB2 so I don't know what to think. Yer man Paul is saying £10.
I don't mind paying say £15 for postage.

[Fifer]

It's possible that if your speakers came from a large organisation (particularly one with an international presence), they will have negotiated more favourable Irish shipping rates than a smaller specialist outfit can. It's also possible that the vendor is subsidising the shipping but bumping the cost of the product. Paul probably doesn't use DHL but it may be that Stuart gets a good UK shipping deal from DHL where most of his customers are.

EDIT: The speakers didn't come from Creative did they? Their fulfillment centre is in Ireland.

[Orb]

Speakers came from an individual from ebay.

[Fifer]

Then Stuart maybe needs to talk to DHL to find out why an individual can negotiate better shipping terms to Ireland for heavy items than a company (all be it a small one) shipping small stuff.

[audiofi]

Chances are the individual used someone like parcel2go who are the cut price end of DHL (and usually cut-service as well), or one of the companies who have huge accounts with the couriers, negotiate prices down and then offer the service to customers at a lower price (pharos-international for example).

[Orb]

Next day delivery is wonderful but when I moved from the UK to Ireland I gave up those kind of luxuries for a much overall better way of life.

For £10/15 delivery I be prepared to wait 5 to 7 days for the parcel to arrive. I'm still no closer to getting a SB2 though.
Now if SD got in with Amazon I'd have had it weeks ago.

[giulianoz]

I've got mine from www.simplyautomate.co.uk
They shipped to Italy, so there shouldn't be problems for Ireland. Arrived in 5 days if I remember well

giuliano

[iwp]

Many, many of my customers will tell you that they have ordered one day and
had a Slimp3, SB1 or SB2 in their hands the next morning. By and large,
that's the norm - except when new models are released and we all have to
wait. C'mon guys - someone attest to that for me... )

Happy to Stu! I've bought all my squeezeboxen from Multitask, and have never been anything other than delighted with the service. That's a SliMP3, a Squeezebox 1 and a Squeezebox 2. When my S1 died after a firmware upgrade Stu replaced it with no hassle at all - and replaced it with a SqueezeboxG, which made me happy. That means that Multitask have delivered me one of each model produced by Slim so far I can't recall delivery times, but I do recall discussing an exact delivery date over the phone. Once I've scraped together the pennies for a Squeezebox3 I will again be ordering through Multitask.

But then again I'm in the UK, not the ROI.

Ian