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  1. #1
    Junior Member
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    Jun 2016
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    Can't get Spotify to work on SB Classic/DS214 Play

    Hi,

    Not sure whether this is the right place to post a question about a problem with Spotify on my SB Classic so please let me know if it isn't.

    After udating the Logitech Media Server to beta version 7.9.0 - 1453293926 on the DS214 Play (DSM 6.0), I installed both the official Spotify plug in and the Spotify Protocol Handler plug in. Unfortunately there is no sound. I do see artists, titles etc. on the display, it even says that the song is playing but there is no sound and the musical note next to the display information does not move. Playing music from the Synology or radio with the SB does work.

    When I look at the settings of the Spotify Protocol Handler it says that the Helper App is running but that I am not logged in to Spotify. Error: cannot connect to Spotify, and one time it said: no error. That's strange because I did enter the right username and password on the same page. I also logged in to my Spotify account via mySqueezebox.com, I have a Spotify Premium account and I logged out on all other devices. Does anyone know a way to solve this problem? Please bear in mind that I am far from a prof as far as computers and software is concerned. Thanks very much in advance!
    Last edited by Helen B; 2016-06-27 at 12:51.

  2. #2
    Babelfish's Best Boy mherger's Avatar
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    Can't get Spotify to work onSB Classic/DS214 Play

    > When I look at the settings of the Spotify Protocol Handler it says that
    > the Helper App is running but that I am not logged in to Spotify. Error:
    > cannot connect to Spotify. That's strange because I did enter the right
    > username and password on the same page.


    Just try again for a starter. I've misspelled my usernames/passwords
    many times...

    --

    Michael

  3. #3
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    I tried at least a dozen times, no such luck ...

  4. #4
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    I forgot to mention that when I try to play a song via Spotify the SB says it is playing it and keeps saying that while I can't access the SB for at least 5 minutes. Also the LMS on my laptop, Windows 10, responds very slowly. Changing a page takes a couple of minutes whereas the older version (7.7.6) used to be quick. I already reinstalled the latest (beta) version but that did not change anything.
    Last edited by Helen B; 2016-06-28 at 04:48.

  5. #5
    Babelfish's Best Boy mherger's Avatar
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    Can't get Spotify to work onSB Classic/DS214 Play

    Please provide server.log (linked from Settings/Information) as well the
    plugin's log file (linked from Settings/Advanced/Spotify...).

    --

    Michael

  6. #6
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    Is this what you mean?

    [19:43:20.625847] log_message:81 log: 17:43:20.625 E [ap:3915] Connection error: 117
    [19:43:20.647386] logged_in:51 logged in error: Can not connect to Spotify
    [19:43:20.647509] logged_out:61 logged out
    [19:44:13.007152] main:619 req: prefetch.json res: spotify:track:0cj2joJcY6b4XSRfj2eZOl par: (null) prot: HTTP/1.0 auth: (null)
    [19:44:13.007324] main:723 no remembered user
    [19:44:13.007450] main:1589 bad request for socket or no track
    [19:44:13.015699] main:619 req: relogin res: (null) par: (null) prot: HTTP/1.0 auth: (null)
    [19:44:13.015857] main:723 no remembered user
    [19:44:13.015916] main:1589 bad request for socket or no track
    [19:58:28.317854] log_message:81 log: 17:58:28.317 I [offline_authorizer.cpp:297] Unable to login offline: no such user
    [19:58:28.318183] log_message:81 log: 17:58:28.318 I [ap:1752] Connecting to AP ap.spotify.com:4070
    [19:58:33.328821] log_message:81 log: 17:58:33.328 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [19:58:33.328959] log_message:81 log: 17:58:33.328 E [ap:3915] Connection error: 117
    [19:58:33.353662] log_message:81 log: 17:58:33.353 I [ap:1752] Connecting to AP ap.spotify.com:443
    [19:58:38.364593] log_message:81 log: 17:58:38.364 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [19:58:38.364763] log_message:81 log: 17:58:38.364 E [ap:3915] Connection error: 117
    [19:58:38.388581] main:742 could not login within 10 seconds
    [19:58:38.397697] log_message:81 log: 17:58:38.397 I [ap:1752] Connecting to AP ap.spotify.com:80
    [19:58:38.397735] main:619 req: status.json res: (null) par: (null) prot: HTTP/1.0 auth: (null)
    [19:58:38.397877] process_status:1464 process status
    [19:58:43.407906] log_message:81 log: 17:58:43.407 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [19:58:43.408069] log_message:81 log: 17:58:43.408 E [ap:3915] Connection error: 117
    [19:58:43.431032] log_message:81 log: 17:58:43.431 I [ap:1752] Connecting to AP ap.spotify.com:4070
    [19:58:48.439431] log_message:81 log: 17:58:48.439 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [19:58:48.439602] log_message:81 log: 17:58:48.439 E [ap:3915] Connection error: 117
    [19:58:48.439772] log_message:81 log: 17:58:48.439 I [ap:1752] Connecting to AP ap.spotify.com:443
    [19:58:53.450970] log_message:81 log: 17:58:53.450 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [19:58:53.451119] log_message:81 log: 17:58:53.451 E [ap:3915] Connection error: 117
    [19:58:53.475055] log_message:81 log: 17:58:53.475 I [ap:1752] Connecting to AP ap.spotify.com:80
    [19:58:58.486515] log_message:81 log: 17:58:58.486 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [19:58:58.486666] log_message:81 log: 17:58:58.486 E [ap:3915] Connection error: 117
    [19:58:58.488455] logged_in:51 logged in error: Can not connect to Spotify
    [19:58:58.488573] logged_out:61 logged out
    [20:36:28.870211] main:619 req: status.json res: (null) par: (null) prot: HTTP/1.0 auth: (null)
    [20:36:28.870385] process_status:1464 process status
    [20:36:45.039402] log_message:81 log: 18:36:45.039 I [offline_authorizer.cpp:297] Unable to login offline: no such user
    [20:36:45.039747] log_message:81 log: 18:36:45.039 I [ap:1752] Connecting to AP ap.spotify.com:4070
    [20:36:50.048239] log_message:81 log: 18:36:50.048 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [20:36:50.048391] log_message:81 log: 18:36:50.048 E [ap:3915] Connection error: 117
    [20:36:50.086374] log_message:81 log: 18:36:50.086 I [ap:1752] Connecting to AP ap.spotify.com:443
    [20:36:55.080011] main:742 could not login within 10 seconds
    [20:36:55.080223] main:619 req: status.json res: (null) par: (null) prot: HTTP/1.0 auth: (null)
    [20:36:55.095789] log_message:81 log: 18:36:55.095 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [20:36:55.104688] process_status:1464 process status
    [20:36:55.104868] log_message:81 log: 18:36:55.104 E [ap:3915] Connection error: 117
    [20:36:55.105056] log_message:81 log: 18:36:55.105 I [ap:1752] Connecting to AP ap.spotify.com:80
    [20:37:00.115541] log_message:81 log: 18:37:00.115 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [20:37:00.115701] log_message:81 log: 18:37:00.115 E [ap:3915] Connection error: 117
    [20:37:00.138146] log_message:81 log: 18:37:00.138 I [ap:1752] Connecting to AP ap.spotify.com:4070
    [20:37:05.147084] log_message:81 log: 18:37:05.147 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [20:37:05.147246] log_message:81 log: 18:37:05.147 E [ap:3915] Connection error: 117
    [20:37:05.182554] log_message:81 log: 18:37:05.182 I [ap:1752] Connecting to AP ap.spotify.com:443
    [20:37:10.190414] log_message:81 log: 18:37:10.190 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [20:37:10.190556] log_message:81 log: 18:37:10.190 E [ap:3915] Connection error: 117
    [20:37:10.208011] log_message:81 log: 18:37:10.207 I [ap:1752] Connecting to AP ap.spotify.com:80
    [20:37:15.214157] log_message:81 log: 18:37:15.214 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [20:37:15.214306] log_message:81 log: 18:37:15.214 E [ap:3915] Connection error: 117
    [20:37:15.253314] logged_in:51 logged in error: Can not connect to Spotify
    [20:37:15.253457] logged_out:61 logged out
    [13:33:54.940216] main:619 req: stream.pcm res: spotify:track:2no9x9FRytP9PnB3CQPYSs par: player=00%3A04%3A20%3A12%3Ae3%3A38&start=0&sync=1& id=23 prot: SPOTSTREAM/1.0 auth: (null)
    [13:33:54.974990] main:723 no remembered user
    [13:33:54.977932] main:1589 bad request for socket or no track
    [13:33:55.036905] main:619 req: stream.pcm res: spotify:track:0azC730Exh71aQlOt9Zj3y par: player=00%3A04%3A20%3A12%3Ae3%3A38&start=0&sync=1& id=24 prot: SPOTSTREAM/1.0 auth: (null)
    [13:33:55.037074] main:723 no remembered user
    [13:33:55.037194] main:1589 bad request for socket or no track
    [13:37:10.605463] main:749 connection not readable
    [13:37:10.620631] main:1589 bad request for socket or no track
    [13:38:10.741703] main:619 req: status.json res: (null) par: (null) prot: HTTP/1.0 auth: (null)
    [13:38:10.785018] process_status:1464 process status
    [13:47:50.922504] log_message:81 log: 11:47:50.921 I [offline_authorizer.cpp:297] Unable to login offline: no such user
    [13:47:51.021982] log_message:81 log: 11:47:51.021 I [ap:1752] Connecting to AP ap.spotify.com:4070
    [13:47:56.030389] log_message:81 log: 11:47:56.029 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [13:47:56.030681] log_message:81 log: 11:47:56.030 E [ap:3915] Connection error: 117
    [13:47:56.049988] log_message:81 log: 11:47:56.049 I [ap:1752] Connecting to AP ap.spotify.com:443
    [13:48:01.083777]083828] log_message:81 log: 11:48:01.057 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [13:48:01.083777]083828] main:742 could not login within 10 seconds
    [13:48:01.103709] log_message:81 log: 11:48:01.103 E [ap:3915] Connection error: 117
    [13:48:01.193360] main:619 req: status.json res: (null) par: (null) prot: HTTP/1.0 auth: (null)
    [13:48:01.193476] process_status:1464 process status
    [13:48:01.210420] log_message:81 log: 11:48:01.210 I [ap:1752] Connecting to AP ap.spotify.com:80
    [13:48:06.272274] log_message:81 log: 11:48:06.216 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [13:48:06.272452] log_message:81 log: 11:48:06.272 E [ap:3915] Connection error: 117
    [13:48:06.482897] log_message:81 log: 11:48:06.482 I [ap:1752] Connecting to AP ap.spotify.com:4070
    [13:48:11.516881] log_message:81 log: 11:48:11.492 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [13:48:11.517056] log_message:81 log: 11:48:11.517 E [ap:3915] Connection error: 117
    [13:48:11.643386] log_message:81 log: 11:48:11.643 I [ap:1752] Connecting to AP ap.spotify.com:443
    [13:48:15.172283] main:749 connection not readable
    [13:48:15.172428] main:1589 bad request for socket or no track
    [13:48:16.651588] log_message:81 log: 11:48:16.651 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [13:48:16.757324] log_message:81 log: 11:48:16.757 E [ap:3915] Connection error: 117
    [13:48:16.809833] log_message:81 log: 11:48:16.809 I [ap:1752] Connecting to AP ap.spotify.com:80
    [13:48:21.838583] log_message:81 log: 11:48:21.815 E [ap:1694] AP Socket Error: Timeout reached (20000)
    [13:48:21.838799] log_message:81 log: 11:48:21.838 E [ap:3915] Connection error: 117
    [13:48:21.963343] logged_in:51 logged in error: Can not connect to Spotify
    [13:48:21.963699] logged_out:61 logged out
    [14:34:58.377838] main:619 req: status.json res: (null) par: (null) prot: HTTP/1.0 auth: (null)
    [14:34:58.430960] process_status:1464 process status
    [14:36:10.518610] main:619 req: status.json res: (null) par: (null) prot: HTTP/1.0 auth: (null)
    [14:36:10.539225] process_status:1464 process status
    Attached Files Attached Files

  7. #7
    Babelfish's Best Boy mherger's Avatar
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    Can't get Spotify to work onSB Classic/DS214 Play

    > [13:48:21.963343] logged_in:51 logged in error: Can not connect to
    > Spotify


    It says it can't connect to the remote server. It has no internet
    access. Please check your firewall settings to let LMS and the Spotify
    helper daemon talk to the outside world.

    --

    Michael

  8. #8
    Junior Member
    Join Date
    Jun 2016
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    13
    Thanks. When I look at the DSM at Control panel/Safety/Firewall, the box Activate firewall is not ticked. And LMS does work with internetradio. Can you tell me what to do? Should I change the port in Spotify Protocol Handler maybe?

    Best regards,

    Helen
    Last edited by Helen B; 2016-06-28 at 06:31.

  9. #9
    Junior Member
    Join Date
    Jun 2016
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    13
    Hi,

    I don't know how to adjust the firewall settings. Can you please tell me how to do that? Thanks in advance!


    Quote Originally Posted by mherger View Post
    > [13:48:21.963343] logged_in:51 logged in error: Can not connect to
    > Spotify


    It says it can't connect to the remote server. It has no internet
    access. Please check your firewall settings to let LMS and the Spotify
    helper daemon talk to the outside world.

    --

    Michael

  10. #10
    Senior Member
    Join Date
    Jan 2011
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    Staffordshire. UK
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    1,991
    Quote Originally Posted by Helen B View Post
    Hi,

    I don't know how to adjust the firewall settings. Can you please tell me how to do that? Thanks in advance!



    https://www.youtube.com/watch?v=2AcqibSJ8ng

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