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  1. #1021
    Senior Member
    Join Date
    Oct 2005
    Location
    Ireland
    Posts
    15,331
    OK it looks like you have a good UK connections.

    To enable logging use WebUI /Settings/Adavanced/logging.

    1. In the logging page find plugin.bbbciplay.dash and set to INFO and then clikc Apply.
    2. Note time.
    3. Try to play a stream that you have the problem (i.e. setting is highest)
    4. Wait 30 secs.
    5. Stop playing and clear playlist.
    6. Note time.
    7. Copy all entries in server.log file between time notes in steps 2 and 6 ointo a text file, zip it and attach to a post. Server.log file can be found using WebUI Settings/Info - see bottom of page.

  2. #1022
    Quote Originally Posted by bpa View Post
    OK it looks like you have a good UK connections.

    To enable logging use WebUI /Settings/Adavanced/logging.

    1. In the logging page find plugin.bbbciplay.dash and set to INFO and then clikc Apply.
    2. Note time.
    3. Try to play a stream that you have the problem (i.e. setting is highest)
    4. Wait 30 secs.
    5. Stop playing and clear playlist.
    6. Note time.
    7. Copy all entries in server.log file between time notes in steps 2 and 6 ointo a text file, zip it and attach to a post. Server.log file can be found using WebUI Settings/Info - see bottom of page.
    Please find log extract. The word forbidden appearing a lot...

    server_logs.zip

  3. #1023
    Senior Member
    Join Date
    Oct 2005
    Location
    Ireland
    Posts
    15,331
    Quote Originally Posted by JPatten View Post
    Please find log extract. The word forbidden appearing a lot...

    server_logs.zip
    #
    THis confirms you have a problem but where is the rest of the log ? It should be a couple of hundred lines.
    All you have given is 6 secs. I asked from start before you press play to end and play at least 30 secs.

  4. #1024
    Quote Originally Posted by bpa View Post
    #
    THis confirms you have a problem but where is the rest of the log ? It should be a couple of hundred lines.
    All you have given is 6 secs. I asked from start before you press play to end and play at least 30 secs.
    Ok there is a minute here. At 17.13 I started the stream. At 17.14 I attempted to pause it. It goes into some sort of continuous loop at that point. Something similar I think is caught at the start of the logs. Shortly afterwards I switched to RTE player which was not logging.

    Thanks

    Sever logs 2.zip

  5. #1025
    Senior Member
    Join Date
    Oct 2005
    Location
    Ireland
    Posts
    15,331
    You are still nto giving me the logs from the start of playing the stream which has all the important stuff. IT shoud look somehting like
    Code:
    16-12-17 17:30:25.6497] Plugins::BBCiPlayer::iPlayer::getMetadataFor (527) Starting BBConair
    [16-12-17 17:30:25.6515] Plugins::BBCiPlayer::DASH::canSeek (724) DASH can seek called 
    [16-12-17 17:30:25.6517] Plugins::BBCiPlayer::DASH::new (78)  New DASH stream - Jump to time - seek offset = 
    [16-12-17 17:30:25.6518] Plugins::BBCiPlayer::DASH::new (80)   -- Skip back state :    ----  time :         ----  req :         ----  streamtime:             
    [16-12-17 17:30:25.6519] Plugins::BBCiPlayer::DASH::new (116)   -- Skip back state :    live  time :            0  req :         ----  streamtime:             
    [16-12-17 17:30:25.6520] Plugins::BBCiPlayer::DASH::_fetchMPD (379) fetch playlist: http://a.files.bbci.co.uk/media/live/manifesto/audio/simulcast/dash/nonuk/dash_low/ak/bbc_radio_fourfm.mpd start: 0, refetch=
    [16-12-17 17:30:25.6666] Plugins::BBCiPlayer::DASH::sysread (810) MPD not received - no DASH type defined
    [16-12-17 17:30:25.6972] Plugins::BBCiPlayer::DASH::canSeek (724) DASH can seek called 
    [16-12-17 17:30:26.0671] Plugins::BBCiPlayer::DASH::sysread (810) MPD not received - no DASH type defined
    [16-12-17 17:30:26.4677] Plugins::BBCiPlayer::DASH::sysread (810) MPD not received - no DASH type defined
    [16-12-17 17:30:26.8178] Plugins::BBCiPlayer::DASH::_parseMPD (401) got: http://a.files.bbci.co.uk/media/live/manifesto/audio/simulcast/dash/nonuk/dash_low/ak/bbc_radio_fourfm.mpd start: 0  refetch=
    [16-12-17 17:30:26.8683] Plugins::BBCiPlayer::DASH::sysread (810) MPD not received - no DASH type defined
    [16-12-17 17:30:26.9242] Plugins::BBCiPlayer::DASH::_parseUTCTime (194) Parsed time epoch=1481995808  y=2016 m=12 d=17 h=17 m=30 s=08 z=Z 
    [16-12-17 17:30:26.9248] Plugins::BBCiPlayer::DASH::_parseUTCTime (197)  Epochtime=1481995808 Time diff = -18.9247119426727
    [16-12-17 17:30:26.9254] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (474)  Live delay start pref=121
    [16-12-17 17:30:26.9257] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (494) maxSegmentationDuration=7      minbufferTime=3.2
    [16-12-17 17:30:26.9260] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (495) No of Period = 1
    [16-12-17 17:30:26.9263] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (532) Pref used:Dashspeed_live pref value : 1 Chosen rep id audio=96000 Bandwidth = 96000
    [16-12-17 17:30:26.9266] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (561) After Baseurl = http://as-dash-ww-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/
    [16-12-17 17:30:26.9274] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (648)  Starting Current number 231561827 start number 1 final number 236561827
    [16-12-17 17:30:26.9305] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-ww-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=96000.dash
    [16-12-17 17:30:26.9318] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561827]: http://as-dash-ww-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=96000-231561827.m4s
    [16-12-17 17:30:26.9329] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561828]: http://as-dash-ww-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=96000-231561828.m4s
    [16-12-17 17:30:27.1661] Plugins::BBCiPlayer::DASH::__ANON__ (705) got [231561828] size 77494
    [16-12-17 17:30:27.1981] Plugins::BBCiPlayer::DASH::__ANON__ (705) got [0] size 639
    [16-12-17 17:30:27.2222] Plugins::BBCiPlayer::DASH::__ANON__ (705) got [231561827] size 77490
    [16-12-17 17:30:27.2692] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:30:27.2699] Plugins::BBCiPlayer::DashUtils::process_ftyp_atom (122) Ftyp Atom $VAR1 = {
              'brand' => 'iso6',
              'compatible_brands' => [
                                       'iso6',
                                       'dash'
                                     ],
              'minor_version' => 0
            };
    [16-12-17 17:30:27.2710] Plugins::BBCiPlayer::DashUtils::process_esds_atom (601) Process esds length 33 Atom body 00  00  00  00  03  1B  00  01  00  04  13  40  15  00  00  00  00  00  00  00  00  01  77  00  05  04  2B  11  88  00  06  01  02
    [16-12-17 17:30:27.2714] Plugins::BBCiPlayer::DashUtils::process_esds_atom (633) Esds tag 05 size 4
    [16-12-17 17:30:27.2719] Plugins::BBCiPlayer::DashUtils::process_esds_atom (650) Esds result $VAR1 = {
              'AudioObjectType' => 5,
              'objectTypeId' => 64,
              'buffersizedb' => 352321536,
              'flags' => 0,
              'avgbitrate' => 96000,
              'FreqIndex' => 6,
              'esflags' => 0,
              'version' => 0,
              'channelConfig' => 2,
              'maxbitrate' => 0
            };
    [16-12-17 17:30:27.2727] Plugins::BBCiPlayer::DASH::sysread (833) Got ftyp dash Compatible brand=dash
    [16-12-17 17:30:27.2730] Plugins::BBCiPlayer::DASH::sysread (837) played [0]
    [16-12-17 17:30:27.6738] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 9 played :0
    [16-12-17 17:30:27.6757] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 32768 bytes - requested 32768  nextpos =32768 length 77836
    [16-12-17 17:30:27.6760] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561829]: http://as-dash-ww-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=96000-231561829.m4s
    [16-12-17 17:30:27.6766] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 9 played :0
    [16-12-17 17:30:27.6781] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 32768 bytes - requested 32768  nextpos =65536 length 77836
    [16-12-17 17:30:27.6784] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 9 played :0
    [16-12-17 17:30:27.6799] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 12300 bytes - requested 32768  nextpos =77836 length 77836
    [16-12-17 17:30:27.6801] Plugins::BBCiPlayer::DASH::sysread (887) played [231561827]
    [16-12-17 17:30:27.6803] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561830]: http://as-dash-ww-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=96000-231561830.m4s
    [16-12-17 17:30:27.6860] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 8 played :231561827
    [16-12-17 17:30:27.6877] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 32768 bytes - requested 32768  nextpos =32768 length 77840
    [16-12-17 17:30:27.7394] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 8 played :231561827
    [16-12-17 17:30:27.7403] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 32768 bytes - requested 32768  nextpos =65536 length 77840
    [16-12-17 17:30:27.7783] Plugins::BBCiPlayer::DASH::__ANON__ (705) got [231561829] size 77690
    [16-12-17 17:30:27.8023] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 8 played :231561827
    [16-12-17 17:30:27.8034] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 12304 bytes - requested 32768  nextpos =77840 length 77840
    [16-12-17 17:30:27.8035] Plugins::BBCiPlayer::DASH::sysread (887) played [231561828]
    [16-12-17 17:30:27.8045] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561831]: http://as-dash-ww-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=96000-231561831.m4s
    [16-12-17 17:30:27.8232] Plugins::BBCiPlayer::DASH::__ANON__ (705) got [231561830] size 77472
    [16-12-17 17:30:27.8380] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 16 played :231561828
    [16-12-17 17:30:27.8394] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 32768 bytes - requested 32768  nextpos =32768 length 78036
    [16-12-17 17:30:27.9015] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 16 played :231561828
    [16-12-17 17:30:27.9028] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 32768 bytes - requested 32768  nextpos =65536 length 78036
    [16-12-17 17:30:27.9162] Plugins::BBCiPlayer::DASH::__ANON__ (705) got [231561831] size 77617
    [16-12-17 17:30:27.9468] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 16 played :231561828
    [16-12-17 17:30:27.9486] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 12500 bytes - requested 32768  nextpos =78036 length 78036
    [16-12-17 17:30:27.9488] Plugins::BBCiPlayer::DASH::sysread (887) played [231561829]
    [16-12-17 17:30:27.9490] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561832]: http://as-dash-ww-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=96000-231561832.m4s
    [16-12-17 17:30:27.9735] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 15 played :231561829
    [16-12-17 17:30:27.9753] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 32768 bytes - requested 32768  nextpos =32768 length 77818
    [16-12-17 17:30:28.0352] Plugins::BBCiPlayer::DASH::__ANON__ (705) got [231561832] size 77301
    [16-12-17 17:30:28.0369] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 15 played :231561829
    [16-12-17 17:30:28.0395] Plugins::BBCiPlayer::DASH::sysread (879) sysread - returned 32768 bytes - requested 32768  nextpos =65536 length 77818

  6. #1026
    Senior Member
    Join Date
    Oct 2005
    Location
    Ireland
    Posts
    15,331
    For completeness - the log when I try to play a UK only live stream. Please dopuble check you have enabled logging at INFO level - it looks like all you are getting is normal error message without any logging turned on.
    Code:
    16-12-17 17:36:08.4688] Plugins::BBCiPlayer::DASH::new (78)  New DASH stream - Jump to time - seek offset = 
    [16-12-17 17:36:08.4689] Plugins::BBCiPlayer::DASH::new (80)   -- Skip back state :    ----  time :         ----  req :         ----  streamtime:             
    [16-12-17 17:36:08.4690] Plugins::BBCiPlayer::DASH::new (116)   -- Skip back state :    live  time :            0  req :         ----  streamtime:             
    [16-12-17 17:36:08.4691] Plugins::BBCiPlayer::DASH::_fetchMPD (379) fetch playlist: http://a.files.bbci.co.uk/media/live/manifesto/audio/simulcast/dash/uk/dash_full/ak/bbc_radio_fourfm.mpd start: 0, refetch=
    [16-12-17 17:36:08.4831] Plugins::BBCiPlayer::DASH::sysread (810) MPD not received - no DASH type defined
    [16-12-17 17:36:08.5252] Plugins::BBCiPlayer::DASH::canSeek (724) DASH can seek called 
    [16-12-17 17:36:08.6263] Plugins::BBCiPlayer::DASH::_parseMPD (401) got: http://a.files.bbci.co.uk/media/live/manifesto/audio/simulcast/dash/uk/dash_full/ak/bbc_radio_fourfm.mpd start: 0  refetch=
    [16-12-17 17:36:08.7323] Plugins::BBCiPlayer::DASH::_parseUTCTime (194) Parsed time epoch=1481996150  y=2016 m=12 d=17 h=17 m=35 s=50 z=Z 
    [16-12-17 17:36:08.7328] Plugins::BBCiPlayer::DASH::_parseUTCTime (197)  Epochtime=1481996150 Time diff = -18.7327411174774
    [16-12-17 17:36:08.7333] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (474)  Live delay start pref=121
    [16-12-17 17:36:08.7336] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (494) maxSegmentationDuration=7      minbufferTime=3.2
    [16-12-17 17:36:08.7338] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (495) No of Period = 1
    [16-12-17 17:36:08.7341] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (532) Pref used:Dashspeed_live pref value : 1 Chosen rep id audio=320000 Bandwidth = 320000
    [16-12-17 17:36:08.7344] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (561) After Baseurl = http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/
    [16-12-17 17:36:08.7352] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (648)  Starting Current number 231561880 start number 1 final number 236561880
    [16-12-17 17:36:08.7383] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    [16-12-17 17:36:08.7395] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561880]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000-231561880.m4s
    [16-12-17 17:36:08.7406] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561881]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000-231561881.m4s
    [16-12-17 17:36:08.8840] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:36:08.8946] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [0] Status=403 Reason: Forbidden Fetch time 155 ms 
    [16-12-17 17:36:08.9007] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [231561880] Status=403 Reason: Forbidden Fetch time 160 ms 
    [16-12-17 17:36:08.9297] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [231561881] Status=403 Reason: Forbidden Fetch time 188 ms 
    [16-12-17 17:36:09.2852] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:36:09.2858] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    [16-12-17 17:36:09.3130] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [0] Status=403 Reason: Forbidden Fetch time 26 ms 
    [16-12-17 17:36:09.6873] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:36:09.6875] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    [16-12-17 17:36:09.7145] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [0] Status=403 Reason: Forbidden Fetch time 26 ms 
    [16-12-17 17:36:10.0885] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:36:10.0887] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    [16-12-17 17:36:10.1159] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [0] Status=403 Reason: Forbidden Fetch time 26 ms

  7. #1027
    Quote Originally Posted by bpa View Post
    For completeness - the log when I try to play a UK only live stream. Please dopuble check you have enabled logging at INFO level - it looks like all you are getting is normal error message without any logging turned on.
    Code:
    16-12-17 17:36:08.4688] Plugins::BBCiPlayer::DASH::new (78)  New DASH stream - Jump to time - seek offset = 
    [16-12-17 17:36:08.4689] Plugins::BBCiPlayer::DASH::new (80)   -- Skip back state :    ----  time :         ----  req :         ----  streamtime:             
    [16-12-17 17:36:08.4690] Plugins::BBCiPlayer::DASH::new (116)   -- Skip back state :    live  time :            0  req :         ----  streamtime:             
    [16-12-17 17:36:08.4691] Plugins::BBCiPlayer::DASH::_fetchMPD (379) fetch playlist: http://a.files.bbci.co.uk/media/live/manifesto/audio/simulcast/dash/uk/dash_full/ak/bbc_radio_fourfm.mpd start: 0, refetch=
    [16-12-17 17:36:08.4831] Plugins::BBCiPlayer::DASH::sysread (810) MPD not received - no DASH type defined
    [16-12-17 17:36:08.5252] Plugins::BBCiPlayer::DASH::canSeek (724) DASH can seek called 
    [16-12-17 17:36:08.6263] Plugins::BBCiPlayer::DASH::_parseMPD (401) got: http://a.files.bbci.co.uk/media/live/manifesto/audio/simulcast/dash/uk/dash_full/ak/bbc_radio_fourfm.mpd start: 0  refetch=
    [16-12-17 17:36:08.7323] Plugins::BBCiPlayer::DASH::_parseUTCTime (194) Parsed time epoch=1481996150  y=2016 m=12 d=17 h=17 m=35 s=50 z=Z 
    [16-12-17 17:36:08.7328] Plugins::BBCiPlayer::DASH::_parseUTCTime (197)  Epochtime=1481996150 Time diff = -18.7327411174774
    [16-12-17 17:36:08.7333] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (474)  Live delay start pref=121
    [16-12-17 17:36:08.7336] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (494) maxSegmentationDuration=7      minbufferTime=3.2
    [16-12-17 17:36:08.7338] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (495) No of Period = 1
    [16-12-17 17:36:08.7341] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (532) Pref used:Dashspeed_live pref value : 1 Chosen rep id audio=320000 Bandwidth = 320000
    [16-12-17 17:36:08.7344] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (561) After Baseurl = http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/
    [16-12-17 17:36:08.7352] Plugins::BBCiPlayer::DASH::_parseMPD_part2 (648)  Starting Current number 231561880 start number 1 final number 236561880
    [16-12-17 17:36:08.7383] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    [16-12-17 17:36:08.7395] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561880]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000-231561880.m4s
    [16-12-17 17:36:08.7406] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [231561881]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000-231561881.m4s
    [16-12-17 17:36:08.8840] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:36:08.8946] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [0] Status=403 Reason: Forbidden Fetch time 155 ms 
    [16-12-17 17:36:08.9007] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [231561880] Status=403 Reason: Forbidden Fetch time 160 ms 
    [16-12-17 17:36:08.9297] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [231561881] Status=403 Reason: Forbidden Fetch time 188 ms 
    [16-12-17 17:36:09.2852] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:36:09.2858] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    [16-12-17 17:36:09.3130] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [0] Status=403 Reason: Forbidden Fetch time 26 ms 
    [16-12-17 17:36:09.6873] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:36:09.6875] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    [16-12-17 17:36:09.7145] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [0] Status=403 Reason: Forbidden Fetch time 26 ms 
    [16-12-17 17:36:10.0885] Plugins::BBCiPlayer::DASH::sysread (815) sysread - checking chunks : 10 played :0
    [16-12-17 17:36:10.0887] Plugins::BBCiPlayer::DASH::_fetchChunk (688) fetching [0]: http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    [16-12-17 17:36:10.1159] Plugins::BBCiPlayer::DASH::__ANON__ (709) error fetching [0] Status=403 Reason: Forbidden Fetch time 26 ms
    I have had to have a few goes at this. This is definitely a UK R4 stream

    server logs 3.zip

  8. #1028
    Quote Originally Posted by JPatten View Post
    I have had to have a few goes at this. This is definitely a UK R4 stream

    server logs 3.zip
    From my very limited knowledge of this - possible timeout? Looking for a quicker response than it is receiving?

  9. #1029
    Senior Member
    Join Date
    Oct 2005
    Location
    Ireland
    Posts
    15,331
    This is not a timeout issues - this is 403 - access not allowed. Code retries but I should really change the plugin to stop if 403.

    OK - your log shows that BBC won't let you play the stream with URL that look like
    Code:
    http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    I don't understand why the BBC Radio web browser play OK using beta HTML5 (i.e not Flash) - perhaps your company gateway is messing with headers or recognises some URLs but it is not something I can fix - you need to get your support guys to look into it. Remember DASH URLs are transient -. I checked the MPD - unfortunately they are not geo-ip locked.

  10. #1030
    Quote Originally Posted by bpa View Post
    This is not a timeout issues - this is 403 - access not allowed. Code retries but I should really change the plugin to stop if 403.

    OK - your log shows that BBC won't let you play the stream with URL that look like
    Code:
    http://as-dash-uk-live.akamaized.net/pool_6/live/bbc_radio_fourfm/bbc_radio_fourfm.isml/dash/bbc_radio_fourfm-audio=320000.dash
    I don't understand why the BBC Radio web browser play OK using beta HTML5 (i.e not Flash) - perhaps your company gateway is messing with headers or recognises some URLs but it is not something I can fix - you need to get your support guys to look into it. Remember DASH URLs are transient -. I checked the MPD - unfortunately they are not geo-ip locked.
    All very mysterious. Will check with router/firewall guys.

    Are you non-UK stream only?

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