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View Full Version : Pretty amazing!!! Kudos to Andyg



rgro
2010-10-05, 19:58
For anyone who's been following this thread......

http://forums.slimdevices.com/showthread.php?t=82442

I've stated this before, but it's worth re-stating: I haven't personally experienced another product from an organization of this size (Logitech) where you get one-on-one problem solving attention like this from Andy G.

With all the complaining and doom & gloom one hears from time to time on this forum (and others---it's not peculiar to Logitech), it's worth noting and appreciating the unique nature of what just went on with the above-mentioned thread. And, this is not the first time.

Andyg....thank you for what you do. It may seem a small thing if looking at it as just an isolated thing, but it's really quite remarkable.....

P.S. My Touch is on it's way...just tryin' to do my part to keep this product line going!

Ikabob
2010-10-05, 23:55
Ditto!!! Well said Rick.

Mnyb
2010-10-06, 00:21
+1

pippin
2010-10-06, 01:31
+10
plus all the other always helpful Logitech devs out here, e.g. Michael, Ben,...

Labarum
2010-10-12, 07:44
Agreed.

My SB3's screen started misbehaving after a few months. Andy ran me through a few tests, then said, "We are sending you a new SB3" I had it in a couple of days.

Amazing service.

So I have a spare power supply and remote as a bonus!